Cristiane Resume

Cristiane

Freelancer

Female

40 y/o

Customer Service Specialist/Customer Service Manager/Supervisor/Sales Operations

Live in Brazil

Nationality Brazil

Summary

Dynamic professional with over 15 years of experience in tourism, sales, and consulting, known for delivering exceptional customer service and effective project management. Currently transitioning to the tech industry with HTML, CSS, and JavaScript. Seeking opportunities to leverage my extensive background in consulting and sales, combined with my passion for creating inclusive and impactful solutions.

Work experience

Management and Consultant

BRAFRIKA TRAVEL AGENCY

2021.08-2024.05

(3 years)

Jul 2021 - Mai 2024 Managed personalized travel experiences, optimizing operations to create memorable client experiences Implemented marketing strategies that resulted in a 20% increase in customer retention. Implemented customer relationship management systems to enhance communication with clients and improve service quality. Customer relationship management strategies, increasing customer satisfaction and loyalty.

Content writing

mybest Brazil

2022.10-2023.03

(6 months)

Participation in the 'Favlist' project, promoting inclusive tourism practices, increased visibility of cultural destinations through SEO-driven content strategies.Produced content aligning sustainable practices with cultural inclusion

Sales Airline Ticketing Specialist

AUSTRALIAN CENTRE EXCHANGE

2013.05-2018.10

(6 years)

Mai 2013 - Out 2018 Responsible for ensuring the issuance and management of tickets efficiently, offering personalized support to customers and companies, using advanced tools such as the Amadeus system. Customer Service: Personalized service and continuous customer support at all stages of the journey, with afocus on problem solving and customer satisfaction. Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making. Cultivated strong relationships with clients, leading to repeat business and sustained revenue growth.