Achieve sales targets • Address and resolve customer complaints or issues related to ticketing and bookings. Collaborate with other departments to solve problems efficiently. • Utilize airline reservation systems • Analyze feedback to identify areas for improvement in products, services, and customer interactions. • Stay updated on changes in airline regulations, fare structures, and distribution channels. • Track sales performance against targets and KPIs • Generate regular sales reports and forecasts for management review. • Handle inquiries, complaints, and requests promptly and professionally. • Follow up with customers to ensure satisfaction and encourage repeat business.

Responsible for: • Verifying the accuracy of data entered and making necessary corrections or adjustments as required. • Identifying and troubleshooting any discrepancies or anomalies found during testing, ensuring data consistency. • Performing routine audits to detect any irregularities or malfunctions in data functionality. • Implementing effective time management techniques to streamline workflow and optimize productivity.

Responsible for: • Managing news • Writing content • Writing articles

Completed