Conducts presentations and seminars for account customers and channel partners to introduce and resolve issues to customers’ satisfaction. Act as contact for internal customer sales manager, business development managers and product marketing managers. Support customers with testing and technical issues to solve problems and install and configure product designs.

Configured, installed, repaired, and troubleshoot issues related to hardware performance on servers, san equipment, and network equipment in a raised floor data center environment. Managed administrative server functions, including back-ups, upgrades, recovery, and management of disk space. Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal