Janeth
Receptionist
Female22 y/oCustomer Service Specialist/Hotel receptionLive in TanzaniaNationality Tanzania
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Work experience
Receptionist
Fruity and spicy resort
2024.04-2024.10(7 months)
Inform guests of policies during the check-in
processAnswer calls and direct calls to appropriate
partiesRelay information to guests, such as hotel
rates, services, hoursMake reservations, confirm
reservations, and cancel reservations if
neededEnsure guests are in appropriate
roomsAnswer all guest questionsField guest
requests and relay to appropriate partiesVerify
guests' payment methodsDeliver room keys, give
guests directions to their roomsMaintain records of
guest room bookings compute guests' bills and post
charges
Waitress
Tui blue bahari
2022.10-2023.03(6 months)
Zanzibar, Zanzibar
* Greeted customers and provided menus *
Assisted in seating guests at tables or booths *
Took orders for drinks and delivered them to guests
* Communicated daily specials to customers *
Provided excellent customer service by addressing
any complaints or concerns promptly * Served
alcoholic beverages responsibly in accordance with
state laws * Demonstrated knowledge of wine
selection, pairings, vintages * Developed positive
relationships with regular customers through
friendly conversation
Educational experience
Institute of rural development planning
Urban planning and environmental management
2020.07-2023.05(3 years)
Design a city and town depending on the activity of the area
high school
Arts
2018.12-2020.05(2 years)
Dealing with history and language and literature
Languages
Korean
A little
English
Skilled
Skills
Teamwork
Problem solving
Time management
Active listening
Communication skills
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