Janeth

Receptionist
Female22 y/oCustomer Service Specialist/Hotel receptionLive in TanzaniaNationality Tanzania
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Work experience

Receptionist

Fruity and spicy resort
2024.04-2024.10(7 months)
Inform guests of policies during the check-in processAnswer calls and direct calls to appropriate partiesRelay information to guests, such as hotel rates, services, hoursMake reservations, confirm reservations, and cancel reservations if neededEnsure guests are in appropriate roomsAnswer all guest questionsField guest requests and relay to appropriate partiesVerify guests' payment methodsDeliver room keys, give guests directions to their roomsMaintain records of guest room bookings compute guests' bills and post charges

Waitress

Tui blue bahari
2022.10-2023.03(6 months)
Zanzibar, Zanzibar * Greeted customers and provided menus * Assisted in seating guests at tables or booths * Took orders for drinks and delivered them to guests * Communicated daily specials to customers * Provided excellent customer service by addressing any complaints or concerns promptly * Served alcoholic beverages responsibly in accordance with state laws * Demonstrated knowledge of wine selection, pairings, vintages * Developed positive relationships with regular customers through friendly conversation

Educational experience

Institute of rural development planning

Urban planning and environmental management
2020.07-2023.05(3 years)
Design a city and town depending on the activity of the area

high school

Arts
2018.12-2020.05(2 years)
Dealing with history and language and literature

Languages

Korean
A little
English
Skilled

Skills

Teamwork
Problem solving
Time management
Active listening
Communication skills
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