Provide assistance to passengers at check-in counters, boarding gates, and other service points. Address passenger inquiries, concerns, and requests, demonstrating excellent customer service skills. Provide accurate and up-to-date information about flight schedules, delays, and gate changes. Communicate effectively with passengers regarding any disruptions or changes to their travel plans. Provide personalized and high-end customer service to VIP clients, ensuring a luxurious and smooth experience throughout their journey. Manage client requests and preferences, coordinating with other departments to meet the specific needs of high-profile passengers. Communication Organization Collaboration Coordination Patience Problem-solving Multitasking Time-management Adaptability Decision-making Planning Training Conflict-resolution Customer-focus Teamwork Attention-to-detail Compliance Initiative Facilitate smooth communication and collaboration between the five companies, ensuring all departments are aligned with company goals. Organize and schedule inter-company meetings and updates to ensure effective collaboration. Oversee the customer service teams across the five companies to ensure consistent service quality and customer satisfaction. Handle escalated customer complaints, resolve issues promptly, and ensure a high level of customer satisfaction across all entities. Monitor customer feedback and implement improvements to enhance the customer experience. Coordinate schedules, appointments, and logistics for key meetings, events, or tasks across the companies. Prepare and maintain documentation for all inter-company processes and activities, ensuring compliance with company policies. SKILLS SUMMARY TYPING MICROSOFT OFFICE SUITE (WORD, EXCEL, OUTLOOK)

Provide assistance to passengers at check-in counters, boarding gates, and other service points. Address passenger inquiries, concerns, and requests, demonstrating excellent customer service skills. Provide accurate and up-to-date information about flight schedules, delays, and gate changes. Communicate effectively with passengers regarding any disruptions or changes to their travel plans. Provide personalized and high-end customer service to VIP clients, ensuring a luxurious and smooth experience throughout their journey. Manage client requests and preferences, coordinating with other departments to meet the specific needs of high-profile passengers.

Prepared, reviewed, and organized important documents, reports, and presentations, maintaining accurate and confidential filing systems. Maintained accurate records by entering data into company systems, updating databases, and organizing information for easy retrieval. Monitored office inventory levels, ordered supplies, and ensured proper distribution, contributing to a well-organized office environment. Assisted senior management by handling administrative tasks, preparing meeting materials, and conducting research for special projects. Coordinated travel logistics, including booking flights, hotels, and transportation, ensuring a smooth travel experience for staff. Supported cross-departmental projects by coordinating with different teams, facilitating communication, and assisting with project tasks. Interships & CERTIFICATIONS

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