Responsible for driving sales growth by identifying and pursuing new business opportunities. Presenting products or services to potential customers and demonstrating their value. Preparing and sending quotes and proposals. Building and maintaining strong relationships with existing and new clients. Managing the sales process through specific software program. Handling customer questions, inquiries and complaints.

Personal Project of production and events management. Staff Training and administrative control. Sales, customer service, PR.

Overall management and profitability of Los Cabos and Tijuana company locations ensuring client satisfaction. Manage, develop and mentor directors of event technology, production managers and sales managers. Participation in business review presentations in collaboration with regional management. Review and manage location P&L and develops action plans to address deficiencies/grow the business. Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Deliver World-Class Service by cultivating and maintaining relationships with hotel management and executives, venue personnel and internal/external customers.

Responsible for the day-to-day audiovisual operations within the hotel working closely with the groups and sales hotel team. (O&O Palmilla, Hilton Los Cabos, HiltonVillahermosa, Arena Moon Palace). Ensures that billing is reviewed and approved by clients, and advises the Sales Manager of any potential challenges; financial management and reporting. Achieve financial goals for the location managing labor, equipment sub-rentals and other costs. Create and present reports to senior management related to performance, forecasting, etc. Collaborate with vendors and other departments/divisions of the company to capture and service events.

Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. (Sheraton Centro Histórico, Sheraton Ma. Isabel) . Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients in accordance to brand standards. Anticipate equipment challenges and changes in a timely and professional manner. Direct supervision of team members including scheduling and training. Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.

Set-up, run and strike of AV equipment. Assist to the AV director in administrative tasks. Delivery of AV equipment from warehouse to venues.