• Utilizing Microsoft Dynamics 365 to manage customer interactions and track sales leads • Resolving customer inquiries with professionalism and effectively pitching products to drive sales • Managing customer complaints with patience and empathy • Developed and sustained strong relationships with customers • Consistently exceeded monthly sales targets

May – October 2019 • Welcoming guests and ensuring a smooth check-in and check-out process • Assisting guests with arranging transportation, tours, and other activities • Administrative and accounting work

• Managing email and phone contact with prospective customers • Translating texts and website content • Managing products and orders • Handling invoicing processes

January – March 2017 • Assisting in organizing events and managing projects • Organizing participation in trade fairs • Conducting market and trading partner research • Contact in English, German, and Italian

Master's Degree in Comparative International Relations with Spanish and English