Michael

Cross-Border E-commerce Operation Manager
Male23 y/oSales Manager/Supervisor/Marketing/English Translation/Other language translation/Logistics DirectorLive in IndonesiaNationality Indonesia
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Work experience

Cross-Border E-commerce Operation Manager

Lazbao Group
2024.03-2024.05(3 months)
Lazbao Group is a top Southeast Asian cross-border e-commerce provider in China, recognized as a Hangzhou Quasi-Unicorn and in China's Future Unicorn Top 100. Services include e- commerce operations, warehousing, logistics, cross-border SaaS, and multilingual customer service. • Managed e-commerce store operations, monitored and analyzed campaign performance metrics to optimize marketing strategies and improve results. • Identified potential products for international markets by analyzing social media market trends, contributing to product expansion strategies (pet accessories, foldable furniture). • Resolved after-sales issues, enhancing customer satisfaction and retention.

International Sales Specialist

Hangzhou Aliot Industrial Technology Group
2023.06-2024.02(9 months)
Yifan Solar China Hangzhou Aliot Industrial Technology Group, based in Hangzhou, China, specializes in international trade and includes Yifan Solar, a subsidiary specializes on solar panels, inverters, and other solar application technologies. • Developed and maintained relationships with over 50 international clients across Europe, Southeast Asia, and Africa • Managed and optimized the company's Alibaba.com store, resulting in increase in online sales and visibility. • Collaborated with the logistics team to ensure timely delivery of products, gaining a comprehensive understanding of procurement and logistics processes. • Improved pricing process efficiency by developing a systematized price list for all products.

Digital Marketing

Unlocked Advertising
2023.03-2023.05(3 months)
Unlocked is the leading one-stop service platform offering tailored branding solutions designed specifically for businesses of all sizes. Their comprehensive range of services, includes customized packaging solutions and expert logo creation, is meticulously crafted to elevate client's brand positioning and ensuring it shines brightly amidst competition. • Assisted in developing and implementing digital content marketing strategies to enhance brand visibility and engagement. • Created compelling content for various digital platforms. (XiaoHongShu,TikTok,Instagram) • Collaborated with the design team to produce high-quality visuals for marketing campaigns.

Educational experience

Alibaba Business School

Management
2020.06-2024.06(4 years)
Bachelor of Management, Major in International Business (Cross-Border E-Commerce)

Singapore National Academy

English
2015.06-2019.09(4 years)
Cambridge Curriculum, trilingual education

Languages

Indonesian
Native
English
Native
Chinese (Mandarin)
Proficient
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