• Helped students with their homeworks and schoolworks • Prepared students for their examinations, work interview, work presentation • Planned activities for easy learning process especially for children • Constructed my own examination to test understanding of students • Conversed with students in English

• Entry and transmission of orders • Drafting and revision of documents • Sending order confirmation to suppliers and customers • Preparation of shipments and related documentation • Organization of appointments, transfers of staff or managers (booking of airline tickets, hotels, etc.) • Management and sorting of calls and correspondence on paper and via web both incoming and outgoing • Management of document archives • Reception of people and customers who come to the office

• Ensure the highest standard for first class customers • Ability to weave professionalism and cordiality towards customers always respecting their privacy • Strong attention to create a personalized experience of the highest level for first class customers with the aim of retaining them • Collection and insertion of data regarding customer satisfaction • Participation in training courses to gain a better understanding of customer service processes in order to improve their quality • Reduce the workload of seniors by taking charge directly of customer requests • During the flight, help the mothers with the children • Receiving various awards and recommendations from the seniors for the high quality of the work done

• Responsible for a team of 4 hostesses • Ensure security checks before and after flights • Confidentiality and professionalism in managing sales activities, even in different currencies • Ability to contribute to a peaceful and profitable work environment • Coaching of new employees and trainees to facilitate training and insertion • Frequency of training courses to improve skills and to keep updated on new industry standards • Listen to customers' questions, concerns and complaints and report them to management • Always appear happy and friendly in spite of challenging and personal moments • Know how to manage angry and nervous customers always in compliance with company regulations • Implementation of first aid techniques

• Order management • Data entry to the system • Provide support to customers, both national and international • Receipt of transport orders, addressing and shipping of goods • Troubleshooting to ensure compliance with delivery times and at the same time excellent customer service • Motivate colleagues to respect the scheduled times and to participate actively in the creation of a healthy and positive working environment, respecting in detail all the company procedures

Nursing