REHAAN
MANAGER
Male26 y/oFront Office Manager/Hotel Manager/Hotel receptionLive in IndiaNationality India
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HOTEL MANAGER
ATHIDHI inn, MIRYALAGUDA TELANGANA
2018.01-2021.01(3 years)
MANAGE DAILY OPERATIONS FOR A69 ROOMS HOTEL,INCLUDING GUESR SERVICES,HOUSEKEEPING MAINTENANCE AND FRON DESK ACTIVITES SUPERVISE A TEAM OF 32+B STAFF MEMBERS ACROSS VARIOUS DEPARMENTS, ENSURING THE DELIVERY OF HIGH QUALITY CUSTOMER SERVICE AND SEAMLESS GUEST EXPERIENCE,OVERSEE BUDGET PLANNING, FINANCIAL REPORTING AND COST CONTROL ,EASURES TO MEET HOTEL REVENUE TARGETS AND MAXIMIZE PROFITABLE, IMPLEMENTED A CUSTOMER FEEDBACK SYSTEM THAT INCREASED GUEST SATIFACTION SCORES BY 18% YEAR-OVER-YEAR HOTEL MANAGER HOTEL VISHNU , MIRYALAGUDA TELANGANA JANUARY 2022- PRESENT, ASSISTED IN THE DAILY OPERATIONS OF A 72 ROOM HOTEL AND OVERSEEING ALL DEPARTMENTS, COORDINATED GUEST SERVICES ROOM, ASSIGNMENT AND ENSURED ADHERENCE TO HEALTH AND SAFETY PROTOCOLS HANDLE GUEST COMPLAINTS AND INQUIRIES PROMPTLY, RESULTING IN IMPROVED GUEST RETENTION AND SATISFACTION, ANALYZED HOTEL OCCUPANCY RATES AND ASSISTED IN MARKETING EFFORTS TO INCREASE BOOKINGS DURING OFF-PEAK SEASONS, MANAGE INVENTORY CONTROL PURCHASING AND VENDOR RELATIONS TO ENSURE COST-EFFECTIVE OPERATIONS, ADDRESSED GUEST INQUIRIES AND COMPLAINTS,ACHIEVING A 95% GUESTS SATISFACTION RATE, ASSISTED IN DAILY FINANCIAL RECONCILIATION, ENSURING ACCURATE BILLING AND PAYMENT PROCESSING!
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