• Serve as the Primary Liaison: Act as the main point of contact between stakeholders in both countries, ensuring clear and effective communication. • Facilitate Cross-Border Coordination: Align project objectives, timelines, and deliverables across parties. • Manage Communication Channels: Organize meetings, prepare reports, and relay key updates between the countries. • Support Relationship Building: Foster and maintain strong relationships with government entities, private sector partners, and other stakeholders. • Provide Strategic Guidance: Offer advice on market trends, business opportunities, and potential partnerships. • Track Project Progress: Oversee implementation milestones and prepare detailed status reports. • Represent Stakeholders; Attend meetings, conferences, or events on behalf of the countries or their organizations.

Established priorities for time-sensitive projects while managing multiple deadlines. Managed daily operations, scheduling, and assigning tasks for office staff. Participated in subordinates' tasks to facilitate productivity or help overcome difficulties. Delegated work to staff, setting priorities and goals. Provided ongoing professional development opportunities for employees. Conducting marketing trending analysis and data analysis for competitive advantage. Maintaining 16.6% MOM and achieving monthly targets and revenue increase Effective management of logistics for branch assets, resources and stock management. Achieving significant revenue growth quarterly to monthly on KPI's, B2B company products e.g. New & renewals contract of fixed internet and MFS corporate services, merchant services etc.

Prepared and sold a broad range of customized merchandise to individuals and commercial accounts. Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Escalated complex issues to appropriate departments for resolution. Consistently met or exceeded performance metrics and targets. Surpassed sales goals through implementation of successful marketing strategies. Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas. Presented existing and prospective customers with valuable service or product information to aid in decision-making. Conferred with customers by telephone or in person to provide information about products or services and take orders. Resolved customer complaints, ensuring a positive experience. Navigated multiple software applications while assisting customers. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Assisted customers in selecting products, providing excellent service. Participated in weekly team meetings to discuss goals and strategies. Utilized up-selling techniques to maximize transaction value. Organized seasonal promotional events to boost sales numbers. Sourced new sales opportunities through inbound lead follow-up. Cultivated relationships with existing customers to encourage repeat business. Collaborated with internal teams such as marketing, engineering, finance, operations to ensure successful execution of projects. Implemented processes for cross-selling products or services based on customer needs. Monitored feedback from customers regarding product quality and suggested improvements accordingly. Account acquisitions, daily average of individual and corporate accounts and targeting net worth foreign exchange customers.

Store sales & marketing, accounts, budgeting and business management. Store hygiene, service deliverance, event planning and organization.

Posted financial data in Excel spreadsheets and managed inventory. Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results. Reconciled general ledger accounts for accuracy and completeness. Tracked employee payroll processes to verify timely reporting Overseeing cotton production process from pesticides application to seed distribution and credit sales. Focusing and maintaining accurate financials. Managing transportation logistics and ensuring efficient operations throughout the harvest season. Stock Inventory and sales reconciliation for sub company products.

Assisted fellow planning staff members with tasks to maintain proper workflows. Supported continuous improvement initiatives by identifying opportunities for optimization. Examples of initiatives include public schools, hygiene facilities and equipment, hospitals and water projects. Assisted in capacity planning and resource allocation decisions. Participated in community consultation meetings to solicit feedback from citizens regarding proposed developments. Conducted research and analysis of socio-economic, environmental, and demographic data to inform decisions on development applications. Conducted site inspections to verify accuracy of submitted information for development applications. Monitoring and Evaluation of government development projects and preparing comprehensive planning reports for the town council.

Assessed data processing proposals and requirements to determine project feasibility. Reviewed program plans to develop and coordinate activities and enforce project implementation. Established budgets and managed resource allocation effectively. Prepared presentations summarizing project progress for management review. Drafted evaluation reports based on collected data and analysis results. Maintained updated records of all M&E activities conducted throughout the year. Prepared periodic reports highlighting key findings from M&E activities performed. Monitored changes in socio-economic conditions that could affect program outcomes. Focused on budgeting, planning and performance reporting during the national budget cycle. EDUCATION AND

MAJOR IN ECONOMICS MINOR SOCIOLOGY

PRE -UNIVERSITY COURSE

SECONDARY LEVEL