Historical Matters - Bolton • To motivate, lead coach a team of people to provide administrative support for the Agent Services team . • Accountable for the management and deployment of resignations, new applications and interview process as well as all the other administrative duties inclusive of Agents Pay . • Work with other Agents Services support team leaders to ensure the appropriate process are in place at the required times and is able to perform to the required standard. • To coach, support and take positive action on the team and individuals • To perform monthly and quarterly one to one meetings and PDR scoring based on performance and good behaviour • Manage internal and external stakeholders expectations, keep KPI’S/SLAS in line with the business vision • To manage team performance in line with the PO policies and procedures , objective setting and measurement

Main responsibilities, to develop, advise on and implement policies relating to the effective use of personnel within an organisation. • To aim and ensure that the organisation employs the right balance of staff in terms of skills and experience, and that training and development opportunities are available to employees to enhance their performance and achieve the employer's business aims. • As well as being involved in a range of activities required by organisations, whatever the size or type of business. • To motivate, lead, coach and develop a team of people to provide a wide range of administrative support for the Agent Services. • Accountable for the management and deployment of start to end of the new and outgoing postmasters process including , resignation , applications and interview process (Including Temp subpostmasters ) , Change of Entity, Contract Production ,Application Process , Training and transfer of new postmasters, ensuring the delivery of excellent customer survive targets are achieved in line with the business goals. . . • Looking at financial assessments for potential new postmasters. Assessing financial criteria and documentation supplied by applicants • Provide the employees with personal development plans and ensure training is targeted to assist and support both individual and team growth. • Build effective working relationships with their business units and functions to ensure successful resolution of customer issues. • Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements. • Devised training programs for new and existing employees • Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands. • Secured optimal productivity by supervising a large team of employees on staffing and recruiting administrative, operational and clerical functions. • Initiated employee evaluation process and recommended policy changes to propel staff progress toward desired readiness goals. • Mitigated risks by ensuring governmental regulations compliance while communicating changes to senior leadership. • Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues . • Served as the liaison between business divisions to facilitate communications. • Streamlined on boarding process by developing and implementing employee orientation programme. • Challenged and refined current on boarding process and sourcing processes by suggesting actionable improvements and innovations.

Main duties include: • Assimilating speakers' words quickly, including jargon and acronyms; • Analyzing sentences expressed in one language and explaining them using another language; • Building up specialist vocabulary banks; • Writing notes to aid memory; • Using microphones and headsets; • Preparing paperwork - considering agendas before meetings, or lectures/speeches when received in advance; . . • Using the internet to conduct research; • Organizing workload and liaising with internal departments, agencies and/or employers; • working to a professional code of ethics covering confidentiality and impartiality

Retail Ops - Bolton • To motivate, lead coach a team of people to provide administrative support for the Agent Services team . • Accountable for the management and deployment of resignations, new applications and interview process as well as all the other administrative duties inclusive of Agents Pay . • Work with other Agents Services support team leaders to ensure the appropriate process are in place at the required times and is able to perform to the required standard. • To coach, support and take positive action on the team and individuals • To perform monthly and quarterly one to one meetings and PDR scoring based on performance and good behaviour • Manage internal and external stakeholders expectations, keep KPI’S/SLAS in line with the business vision • To manage team performance in line with the PO policies and procedures , objective setting and measurement

Responsible for supporting the HR team in a fast-paced office environment, and assisting them with the day-today efficient operation of the HR department. Duties:. • Building productive, collaborative relationships with employees, and HR business partners. • Assisting with employee relations. • Reviewing resumes and applications sent in by job applicants. • Maintaining employee files and the HR filing system. • Assembling new hire information packs. • Planning and coordination HR presentations and training sessions. • Writing up job descriptions. • Using word processing software and printers to create a variety of documents and reports. • Preparing job postings for vacancies. • Welcoming new employees and arranging induction programs for them. • Reviewing, auditing, and verifying monthly benefit invoices. • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures. • Oversaw benefits enrolment process by answering questions and assisting employees with login details. • Coordinated company-wide events structured to boost employee morale. • Regularly updated HR databases to reflect employee information, changes in benefits and other details. • Built and developed lasting relationships with employees, peers, upper management and outside vendors.

Working long hours contacting employers and clients and talking to them to gain a better understanding of their requirements and needs. • Then building a understanding of their industry and corporate culture and finally scouting for potential employees for their open positions. • Duties:. • Involved with the marketing department to devise job adverts. • Making phone calls to candidates who are judged to be eligible. • Conducting phone interviews with prospective candidates. • Describing the work duties, salary and benefits of a particular vacancy. • Doing background checks and verifying the references, work experience and academic qualifications of applicants. • Screening, testing and assessing candidates. • Developing a relationship with interviewees. • Involved in negotiating the salary between the client and the candidate. • Attending job fairs on the company's behalf, standing at a staff and talking with graduates and job seekers. . . • Attending network events and using marketing to attract suitable and potential candidates. • Updating the recruitment agency database with the details of potential candidates. • Calling up a candidate and informing them if they have been successful or unsuccessful in their application. • Attending meetings with clients at their offices. • Negotiated contract details, maintaining confidentiality and impartiality throughout. • Sourced candidates through social media platforms, including LinkedIn, ensuring suitability for available positions. • objectives to install knowledge of federal, state and local regulations and requirements.

Currently on hold until i'm able to resume it again .