ith the technological experience which I gained from the previous position at Apple, I have become more selfconfident about Apple products. As a representative of Apple on the field, I was responsible for creating great customer journeys by helping customers to decide what and why they need it. I was responsible for the Vatan computer channel which is one of the biggest retail partners of Apple in Turkey. My duties; -Maintaining and organizing the apple display stand located in the shop by the plan. Preparing the new demo units, assembling alarm systems to devices, and registering to the system. Checking the status of the devices daily. -Training the partner employees about Apple products and services. Directing partner employees to increase the sales numbers in accordance with our stock and building sales strategies together. -Building a virtual team of Apple from the partner employees. And being responsible for their education which is given via iOS application. Tracking their progress. -Creating new display areas by gathering different category dispersed Apple products that are located in the shop. Organizing new shelves and cabins next to the Apple display stand to increase bundle sales by working with the management of the partner shop. -Checking competitor channels daily and informing my company and Vatan computer if there is any price difference or special offer. -Checking products prices daily and preparing new price tags if there is any discount or rise. -Providing technical support to our customers or partner employees about Apple products and services. -Being a bridge between Apple and Vatan computer

As a part of the Apple support Turkey team, I have been providing technical solutions to customers by analyzing the core of the issue and finding the most practical way to solve it. My duties; -Answering inbound calls or making outbound calls to customers. -Assure the customer and make them comfortable while on the call. -Providing a high standard of customer service by active listening and analyzing the issue. -Being multi-tasked by listening and finding the best resolution to customers. -Develop myself with the education of my company provides -Increasing the interest of the customer by promoting the products of the company.

My Duties; - Providing the right service and products by the requirement of NATO soldiers in İncirlik U.S. airbase. - To understand the needs more, visiting our customers on-field and doing regular visits to expand our customer web. - Contact the manufacturers around the world to make new deals. - Finding the product with the best price in Turkey or overseas, ordering and following it until we have it in our stock. - Preparing presentations for our items in stock to create interest.

I was working for an ISP(internet service provider) Company that is providing internet and technological solutions for American soldiers in Incirlik U.S Airbase. My Duties; -Analyzing the requirements of the customers and finding the right product and service for them. -Finding the problem and providing technical support and solutions via phone call, BaseFIX portal, e-mail, or face-to-face for the customers who are having technical issues about the services or any technical issue. Directing the technic team to fix customers' problems or to set up their service, during the day. -Educating new members of the company. -Contacting distributor companies for orders with numbers and providing prices for the customers. -As one of the best-selling Turkcell offices in Turkey, I am selling pre-paid cards, activations, and IMEI registrations.

Duties ; - Editing Instagram, Youtube, and Facebook profiles of our customers to attract and reach more visitors. - Finding or creating the best advertisements via suitable software such as Photoshop etc. and placing them on customers' profiles or videos. - Editing pictures of the customer. - Analyzing daily, weekly, and monthly number of visitors and subscribers, creating charts, and tables via Microsoft Office programs to specify the best strategy.

With 8 branch offices and more than 3000 sub-distributor, Myro computer is one of the best technology markets in the Akdeniz region and I was one of six members of purchasing team and product managers. In a short time, I succeeded to learn every essential of the job and achieved being one of the members of purchasing team. From storage to sales I had been in every step of the company and experienced it. Duties; - Being an expert on every single product in my category, - Analyzing the stock and determining the requirement, - Making monthly and yearly cost analyses, - Contacting distributors and making deals with representatives, - Ordering the products for the demanding vendor or end-user, - Following products from boarding point to destination, - Giving after-sales technical support to customers.

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