XueCheng

Shop manager
Female23 y/oSales representative/Sales Administration/Back Office/Sales Operations/Marketing/Event Planning/Copywriter/Consulting hotline customer service/After-sales customer service/Pre-sales customer service/Telephone customer service/Network/Online Customer Service/Administrative Specialist/Assistant/Executive Front Desk/Reception/Secretary/Assistant/File ManagementLive in ChangshaNationality China
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Summary

Self - Evaluation I have a cheerful personality and strong self - discipline. I possess good teamwork and communication skills. I have rich experience in telemarketing operations, customer service, and retail, and can efficiently organize team activities. I have a solid foundation in writing, can proficiently operate office software (I have a Computer Rank Examination Level 2 Certificate), and have strong copywriting writing and editing abilities.

Work experience

Shop manager

a Lolita clothing store
2020.09-2024.12(4 years)
- Goal: Promote the store through online platforms to enhance brand awareness and sales. - Implementation: - Account building and traffic attraction: Publicized on platforms such as The red book and Weibo Super Topic, highlighted the cost - p erformance advantage of products, and attracted customers' attention and purchases through activities like fan lucky draws and giveawa ys. - Procurement and price negotiation: Searched for high - quality sources of goods on multiple platforms, reached long - term cooper ation with suppliers, purchased raw materials such as bead chains, fabrics, and silk threads, processed and made clothes and accessorie s. The average purchase unit price was 5% lower than the market price, and the single - piece profit margin increased by 4.6%. - Operations and after - sales service: Took high - quality clothing display pictures to optimize the customer experience. Won the trus t of customers with sincere service. There were more than 300 transactions in total, with a total turnover of over 60,000 yuan. The cust omer satisfaction rate was 100%, and the proportion of repeat customers was 48%. - Achievements: Through precise marketing strategies and high - quality customer service, the number of store fans increased significa ntly, exceeding 2,500 in total, with a daily average page view of 5,000+. The customer satisfaction was extremely high.

Chinese Teacher

Junior High School
2024.09-2024.11(3 months)
-Goal: Improve teaching quality and promote the all - round development of students. - Implementation: - Assisted the head teacher in managing daily class affairs, maintaining class discipline, and promoting a good class atmosphere. - Recorded teaching observations and evaluations: In the initial stage of the internship, observed and evaluated the classes of backbone teachers from multiple disciplines, summarized teaching highlights, and participated in group discussions. - Lesson plan design and practice: Accurately analyzed the knowledge points of the texts, scientifically arranged the teaching process, a nd received the evaluation of "full of useful knowledge" from students and high recognition from the supervisor. - Activity planning and organization: Participated in planning class meetings, fun competitions, school - level sports meetings and other activities. Led the whole class to win the title of "Sports Pioneer". - Achievements: Through scientific teaching design and effective class management, the students' learning interest and the overall perf ormance of the class were significantly improved. Work Experience

Educational experience

Hunan University of Arts and Science

Chinese language and literature
2019.09-2024.06(5 years)
Majored in Chinese Language and Literature. During the school years, the main courses included Linguistics, Foreign Literature, Modern and Contemporary Literature, etc. The academic performance ranked among the top 30% in the major, with an average GPA of 3.45.

Languages

English
Skilled

Certificates

CET - 4: 569 points CET - 6: 505 points High School Chinese Teacher Qualification Certificate Third Prize in the "Word Master" Competition Third Prize at the University - level of the National College Students' Writing Competition

Skills

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