Customer Operations Head – Smart EVs (Amsterdam)
80000 CNY~90000 CNY/Per month
Full-time
More than 10 years
Refresh at a year ago
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Overseas
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Job responsibilities
• Community operations: play a part in the preparation and implementation of European customer rights, customer community strategy, and the operation and management of customer IP. Empowering the user communities in various national markets to improve their operational capabilities.
• Marketing coordination and support: integrate European marketing timing, planning and communication, and marketing performance. Conduct the regional support of marketing assets in various national markets.
• Customer satisfaction operation: participate in the European customer satisfaction evaluation system and be responsible for European region customer satisfaction. Work to continuously improve the level and capacity of customer satisfaction in various markets.
• Service coordinator operation: responsible for building the European Regional Online Service Dispatch Centre, including site selection, service quality, operational system, daily operation training, and management.
• Network development: be involved in the preparation and planning layout of our new European region design-centric showrooms. Ensure that the planned objectives for network developments in the target market regions are completed on time, and within the assigned budget and resources.
• Space experience design: share in the creation of our European showroom design standards, continuously improving the design level and quality. Complete the design process through efficient management, delivering high-quality design on time.
• Training and Enabling: participate in the construction of the European Regional Training Enablement workflow, checking each country has completed training work as planned, whilst improving training quality, tools, and systems.
Job requirements
• A minimum of 10-15 years of Automotive industry experience; ideally with some experience in the EV market
• Strong customer/user operations experience and innovative vision
• Excellent negotiation, communication, and coordination skills
• Outstanding team leadership ability and skills
• Strong English language skills required. German language written and verbal skills a plus
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