- Take customer calls and provide accurate and satisfactory answers to their questions/concerns - Provide exceptional customer service, while being decisive, firm and empathetic - De-escalate situations involving dissatisfied customers - Guide callers through troubleshooting and navigating them through the company site - Clearly communicate with internal team members on external customers requests - Perform outbound calls - Effectively manage a high call volume - Document every interaction - Perform other responsibilities as assigned

- 1-2 years of contact center experience - Team first mindset is required - Ability to work in a fast-paced environment - Must be able to adapt to change - Must be able to manage multiple tasks and lines of communication - Strong communication skills, both written and verbal (english & Mandarin) - Positive, can-do attitude with a commitment to excellence and achieving goals - Tech savvy - Weekend availability