Customer Support Specialist for French Market
15000 CNY~20000 CNY/Per month
Full-time
1~3 years
Refresh at a year ago
120 Views
13 Apply
Shanghai
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Job responsibilities
Job Responsibilities
Responsible for providing professional and efficient technical support and customer service to customers in the French market to ensure customer satisfaction;
Receive customer inquiries, complaints and suggestions through telephone, email and other channels, and give timely response and treatment;
Record, track and analyze customer feedback and report regularly on the progress and problems of customer support work;
Provide technical support services such as product usage guidance and troubleshooting according to customer needs;
Assist the sales team to process customer orders, follow up the progress of orders and ensure the smooth execution of customer orders;
Pay attention to the industry dynamics and competitors' situation in the French market, and provide timely feedback to the company on market information and suggestions;
Maintain close communication with other departments within the company to ensure timely resolution of customer issues and effective fulfillment of customer needs;
Job Requirements
The Successful Candidate:
- Fluency in French with excellent speaking and writing skills
- Detail oriented and ability to work under pressure
- A self-starter with mature and balanced reasoning
- Positive attitude with genuine desire to move forward in career
- Excellent time management and documentation skills
- Works well in a team environment
- Proficient in use of Microsoft Word and Microsoft Excel
- Customer service experience preferred
- Availability for flexible work hours (weekends/evening)
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