E-commerce Executive
15000 CNY~20000 CNY/Per month
Full-time
3~5 years
Refresh at 3 months ago
235 Views
44 Apply
Beijing
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Job responsibilities
Process daily orders, ensuring timely delivery and managing any issues related to returns and refunds
Monitor inventory levels to maintain stock of high-demand items, coordinating with warehouse teams for replenishment
Maintain accurate product listings, pricing, and availability on e-commerce platforms, optimizing for conversion
Address and resolve customer inquiries across channels, ensuring a positive experience in both pre- and post-sale interactions
Proactively gather and communicate customer feedback to enhance service quality and address recurring concerns
Track and analyse key e-commerce metrics like sales and conversion rates, recommending improvements
Execute and monitor online promotions, ensuring accurate and timely campaign rollout
Update product images, descriptions, and promotions to engage and inform customers, enhancing their shopping experience
Coordinate with internal teams, providing regular updates on e-commerce performance and initiatives
Job Requirements
Required Qualifications
2 to 4 years of experience in e-commerce operations, preferably in retail or consumer goods
Knowledge of key e-commerce platforms and digital marketing practices
Bachelor’s degree in Business, Marketing, E-commerce, or a related field
Proficiency in data analysis, especially using Excel or similar tools
Excellent communication and customer service skills
Team player with strong multitasking abilities
Skilled in problem-solving and adaptable under pressure
Desirable but Not Essential
Experience within the designer toy, collectible, or pop culture retail sectors
Familiarity with UK and European e-commerce landscapes
Experience with digital advertising platforms, such as Google Ads or Facebook Ads
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