Filipino English Customer Service
5000 CNY~10000 CNY/Per month
Full-time
1~3 years
Refresh at 7 months ago
30 Views
6 Apply
Zhuhai
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Job responsibilities
工作职责:
Job responsibilities:
1、通过邮件/在线聊天解答海外客户的售前售后咨询,引导客户完成下单;
1) Answering pre-sales and after-sales inquiries from overseas customers through email/online chat, guiding customers to complete orders;
2、跟进客户投诉情况,妥善处理客户的退换货等问题;
2)Follow up on customer complaints and properly handle customer returns and exchanges;
3、维护客户的评论和反馈,提高品牌的形象;
3)Maintain customer comments and feedback to enhance the brand image;
4、定期统计相关的数据,收集客户的反馈意见,优化服务流程;
4) Regularly collect relevant data, collect customer feedback, and optimize service processes;
Job requirements
工作要求:
Job requirements:
1、 要求英文读写流利,能够顺畅的进行书面沟通;
1) Require fluency in English reading and writing, and be able to communicate in writing smoothly;
2、菲律宾国籍、有电商客服的相关经验者优先考虑;
2)Filipino nationality and relevant experience in e-commerce customer service are preferred;
3、沟通能力强,有责热感,能够站在客户的角度解决问题;
3)Strong communication skills, a sense of responsibility and enthusiasm, able to solve problems from the customer's perspective;
4、注重团队合作,具备良好的情绪管理能力,思维活跃,语言整理与表达能力强;
4) Emphasize teamwork, possess good emotional management skills, active thinking, strong language organization and expression skills;
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