Game Customer Service
5000 CNY~10000 CNY/Per month
Full-time
1~3 years
Refresh at 3 months ago
207 Views
7 Apply
Malaysia
Share
Job responsibilities
Job responsibilities:
1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
3. Provide guidance and support to players on game rules, strategies, and promotions.
4. Document and track player interactions and issues using our designated customer support tool.
5. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
6. Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
7. Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
8. Contribute to developing and improving customer support processes and resources.
Job requirements
Requirements:
1. Previous experience in a customer service role, preferably in the gaming industry.
2. Excellent writing and verbal communication skills in English.
3. Strong problem-solving skills and the ability to think critically in a fast-paced environment.
4. Empathy and patience when dealing with player concerns or frustrations.
5. Basic technical knowledge and proficiency in using customer support tools and software.
6. Ability to work independently and collaboratively as part of a team.
7. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
8. Passion for gaming and an understanding of online gaming.
9. Malaysian Chinese, fluent in English, Chinese also need to be able to communicate. Experience in customer service in the gaming industry is preferred, no experience is acceptable.
Similar jobs
Search for your dream job
Job category
City or country
Company info
Also view
English Teacher for 2-12 years old student
Spirit Kids Royal English
Changsha
Save job
0 Views
0 Apply
Refresh at 16 hours ago
English teacher in Wuhan, China
Jiangshuai Recruiting Company
Save job
0 Views
0 Apply
Refresh at 16 hours ago
ESL position for Non-Native Teachers in China
Jiangshuai Recruiting Company
Save job
0 Views
0 Apply
Refresh at 16 hours ago
★★★18K~25KRMB AFTER TAX ESL TEACHERS URGENTLY NEEDED IN SANYA ★Teaching in China’s Tropical paradis
Red Dragon Recruiting Centre
Save job
0 Views
0 Apply
Refresh at 16 hours ago
International Sales Manager
Sany Aerial Work Equipment Co.,Ltd.
Full-time
United States, Russia, Thailand, Turkey, Brazil, Saudi Arabia, Singapore
Save job
0 Views
0 Apply
Refresh at 17 hours ago
University English Teachers
A University in Lanzhou
Lanzhou
Save job
0 Views
0 Apply
Refresh at 2 days ago
Order Executioner & Customer Assistance Center Agent
IBM Dalian Global Delivery Company Limited
DaLian
Save job
0 Views
0 Apply
Refresh at 2 days ago
National Agent
PRO LAW INTERNATIONAL
Save job
0 Views
0 Apply
Refresh at 2 days ago
Service engineer
MUST
Full-time
Iraq
Save job
0 Views
0 Apply
Refresh at 11 days ago
Ecommerce Customer Service
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Malaysia
Save job
Headhunting
Refresh at 2 months ago