Marketing Customer Service Specialist
15~20K CNY/Per month
Full-time
1～3 years
Refresh at 2 years ago
38 Views
3 Apply
Beijing
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Job responsibilities
Job responsibilities
Customer Communication and Maintenance
Maintain effective communication with customers through various channels such as telephone, email, online chat tools, etc., answer customer inquiries and provide professional product/service information.
Regularly visit customers to understand their experience of using products or services, collect customer feedback and maintain customer relationships.
Create and update customer files, record customer information and communication records in order to provide personalized services to customers.
Sales Support
Recommend appropriate product/service solutions based on customer needs and assist customers in completing their purchase decisions.
Track sales orders, ensure timely and accurate processing of orders, and coordinate to resolve issues during order fulfillment.
Participate in sales activities and promotions to assist in accomplishing sales targets.
Complaint Handling and Problem Solving
Receive and handle customer complaints, listen patiently to customer requests, and actively coordinate with relevant departments to solve customer problems.
Record, categorize and analyze customer complaints, put forward improvement suggestions and recommendations to enhance customer satisfaction.
Follow up the progress of customer complaint handling to ensure that the problems are properly solved and provide timely feedback to customers on the results.
Data Analysis and Reporting
Organize and analyze customer communication data, extract valuable information and provide data support for sales strategy development.
Regularly report the progress and results of customer communication, sales support and complaint handling to the superior.
Job Requirements
Requirements
College degree or above, preferably in marketing, customer service or related majors.
At least 1 year of customer service or marketing related work experience, familiar with customer service process and skills.
Good communication and interpersonal skills, able to establish good relationship with customers.
Strong problem solving and resilience, able to handle customer complaints and problems appropriately.
Good teamwork spirit and service consciousness, able to actively integrate into the team and create value for the company.
Proficient in the use of office software and customer service systems, with basic data analysis skills.
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