Technical Service Manager, DACH
15000 CNY~20000 CNY/Per month
Full-time
5~10 years
Refresh at 4 months ago
257 Views
49 Apply
Beijing
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Job responsibilities
Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at providing better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.
In this role you will:
Develop the service strategy, set and manage targets and provide service teams with a standardized set-up for success (excellence in insights, processes, and systems)
Constantly assess service improvements and business opportunities to successfully drive initiatives to improve service performance and customer satisfaction
Monitor financials from a service perspective for the region, maintaining an overview of cost savings, operational costs, profit and loss, and revenue
Partner with EU Team and Global HQ to define service and delivery objectives for Europe, based on your forecast and projections
Lead service experience to ensure all service and delivery touchpoints provide best-in-class customer experience in every interaction
Ensure fast pace in-market performance, seeking growth in the majority of business areas while maintaining a strong level of excellence in service operations
Implement strategies and programs to increase productivity and meet Europe business development goals
Job Requirements
At least 5 years of experience leading a after- sales service team in photovoltaic industry
Strategic thinker, who is also able to act and think at both macro and micro levels of leadership
Demonstrates a growth mindset and ability to experience learn and grow with their teams
Ability to deal with change and ambiguity, thriving in a fast-paced/high-intensity environment
Demonstrable people leadership experience, including managing managers, hiring and developing and retaining high-performing teams
Strong record of customer service excellence
Relentless energy, and a strong drive for excellence
Fluent in English and Chinese Mandarin
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