Aloysius
English Gaming Support
Male27 y/oCustomer SuccessLive in IndonesiaNationality Indonesia
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Work experience
English Gaming Support
5CA
2024.06-Current(8 months)
Providing prompt assistance with game-related inquiries, technical issues, and account
management.
Engaging with players to troubleshoot their problems and resolve disputes.
Utilizing problem-solving skills and gaming knowledge to ensure seamless gameplay and player
satisfaction.
Legal Documents Translator
Freelance
2023.12-Current(a year)
Translated legal documents for various law firms and notary offices
English to Bahasa
Bahasa to English
Operations Support Executive
Crane Worldwide Logistics
2024.05-2024.06(2 months)
Invoice Generation: Create and issue invoices to clients for services rendered. (For Singapore andAustralia Branch).
Data Entry: Input billing information into the company's billing system.
Verification: Ensure the accuracy of billing details, such as rates, charges, and client information.
Follow-up: Communicate with various departments and clients regarding outstanding invoices
and follow up on overdue payments.
Barista/Coffe Master
Starbucks Indonesia
2022.12-2023.05(6 months)
Products upselling in order to achieve sales target
Customer - oriented services and engagements to ensure customer's satisfaction
Operating Point of Sales System
Doing daily operational works (Products making, cleanliness, and warehouse inventory)
Operational Staff
Jogjarockarta Event 2022
2022.08-2022.09(2 months)
Coordinating with various talents and tenants for preparations of the events
Loading in and out of equipments (sound system, rigging)
Maintaining the concert flow and in - out flow of the concert attendees at d day
Digital Marketing Intern
PT. Jagad Nusantara Rahayu
2021.03-2021.06(4 months)
Successfully implemented SE Optimization using on-page technique (web article writing)
Proposed the utilization of a CRM program to help sales and marketing workflow
Utilization of CRM for various marketing campaigns and sales
Increased company's online engagement trough various social medias
Video editing and graphic designs for marketing purposes
Successfully secure funding of IDR 98M for a business project by doing a business presentation
with the marketing team
Created weekly content calendar and planning for the company's social medias
Operation
coffegato.id Yogyakarta
2020.04-2021.01(10 months)
Supported owner by providing administrative related jobs
Attended meeting with investors to provide insights
Helped owner in analyzing and conducting a market research and segmentation
Created content calendar and planning
Helped owner in organizing and executing marketing events
Helped owner in recruitment and staff training process
Logistics Coordinator
Pecinta Alam Mahasiswa (Nature Lovers)
2018.11-2019.11(a year)
Doing equipment inventory after every training and outdoor activities
Doing monthly equipment maintenance to preserve quality
Act as a contact person should other organizations need to borrow equipment
Keeping track of borrowed equipments
Administrative Intern
Ministry of Foreign Affairs of the Republic of indonesia
2014.06-2014.07(2 months)
Organized offices related documents
Act as first point of contact for guests visiting the office
Educational experience
Universitas Atma Jaya Yogyakarta
Digital and Mass Communication
2017.08-2023.11(6 years)
GPA: 3.12
Languages
English
Proficient
Certificates
Oct 2023
TOEFL ITP
Final score of 637
Issued by ELTI Gramedia
Oct 2022
EFSET English Proficiency Test
Final score of 84/100 (C2 Proficient)
Issued by English First
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