Achieved 336% profit growth in event operations in one year. Led end-to-end of over 30 events on-ground execution, from small-scale school events to large-scale concerts and festivals such as TWICE 5th WORLD TOUR, ENHYPEN WORLD TOUR, DAY6 3RD WORLD TOUR & Motion IME Festival, etc. with around 90% client satisfaction rate. Managed events operations team to achieve the Net Revenue of Q3 & Q4 2024. Assisted in creating and implementing event operations team SOP. Collaborated with the Product and Tech team to enhance the redemption and gate entry system Successfully managed on-site troubleshooting, ensuring minimal disruption to the event flow and customer experience.

Apr 2023 - Aug 2023 Supported project manager by creating and maintaining project schedules, tracking milestones, and managing project documentation. Successfully setup and support 16 concurrent projects, improving project delivery rates by up to 85%. Facilitated meetings with partners and internal team to ensure the project delivery is delivered on time.

Designed and executed comprehensive test plans and test cases with using Jira with an average of 12 stories per sprint (2 weeks), ensuring 99% defect-free production releases. Automated regression test suites using Katalon and reduced testing time. Collaborated with developers to resolve defects, reducing bug resolution time by 90%. Analyzed test results and prepared detailed reports, providing actionable insights for continuous improvement. Utilized Postman tool for API testing.

Successfully managed end to end on-ground execution of events & concerts with up to 60,000 attendees in various International Concerts, Fan Meetings, Sport Events, and Exhibition such as GUNS N ROSES - NOT IN THIS LIFETIME CONCERT, CHARLIE PUTH - VOICENOTES TOUR, INDONESIA COMIC CON, AFF Cup 2018: Indonesia VS Malaysia. Managed & identified all risks and dependencies regarding standards, policies, and procedures throughout the projects. Coordinated with clients and other stakeholders to ensure full coordination. Managed budget and resource allocation related to project needs & expenses. Provided reconciliation & on-ground report of the event execution. Used variety of different ticket options such as print-on-demand paper, RFID, etc. Executed cashless operations for event tenants which resulted in more than 120% profit growth for event operations.

Handled an average of 20 cases to be solved per day relating to issues from customers regarding their product that they have received, packaging and delivery. Communication point of the marketplace for supply chain division which includes the internal team, customer and 3PL. Help identify problem and create an effective long term solution which was then submitted to the management to be implemented.