(4 years 10 months)

Conducting research on relevant laws, regulations, and legal articles Gathering and arranging evidence and other legal documents for attorney review and case preparation Obtaining affidavits and other formal statements that may be used as evidence in court Handling exhibits, taking notes, and/or reviewing trial transcripts Filing exhibits, briefs, appeals and other legal documents with the court or opposing counsel Acquiring information needed to prepare for hearings, trials, and depositions. Analyzing information, investigating facts, drafting motions and pleadings, and preparing additional legal documents and reports. Conducting interviews with clients, witnesses, experts, court personnel, outside vendors, and lawyers to schedule interviews, meetings, and deposition as well as preparing and serving subpoenas. Handling administrative tasks such as composing and filing paperwork with the court, answering telephone calls, and maintaining and organizing reference files.

Created new processes and systems for increasing client service satisfaction. Resolved client issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Compiled weekly reports and client records for office manager. Executed outbound calls to existing client base resulting in an increase in client activity. Maintained scheduling and routing clients. Coordinated answering and routing incoming calls on a multi-line telephone system.