(6 years 9 months) Malaysia • Independence manage B2B service as Professional and Technical Specialist related to Display product that include Video Wall, LED Display, Commercial TV and Hotel TV product. • Serve as the primary point of contact for LG Partners and B2B customers, managing and prioritizing incoming support requests through various channels. • Manage and consult nationwide B2B customer relations for customer problems includes developing action plans to resolveinforming customers of the plans, and keeping customers apprised of the progress. • Provide advance on-site support to LG Partner and Customers for critical issue that require to resolve within the timeline. • Tracking daily receive complaint and manage Tech Team and Authorise Service Engineer to perform on-site inspection, provide Technical Report for further review and advice solution across nationwide. • Provide support and collaborate with B2B Pre-Sales and Project Team by delivering efficient technical solution to LG Partner and customer as well as resolving all escalated technical issue. • Create and build relation with all LG Partner and Customers to have understanding about B2B Service process for better support during failure issue at Customer premises. • Partially support for Network Service in term of Warranty and VOC related to manage crucial Customers demand when facing operating issue for LG product at their premises. • Directly manage discuss with Sales department to get Sales support for certain Warranty cases as One Time Service. • Provide hybrid function to support technical issue related for B2C/CE such as Consumer TV and Audio-Visual product. • Consistency communicates with B2B Service Head Quarter (HQ Korea) regarding abnormal product performance related to quality issue that require advance countermeasure to provide customer satisfaction. • Certified by HQ Korea as LED Display repairer and In charge LG Malaysia’s Pixel Repair Centre (PRC) to manage and repair faulty LED Module from customer.

(1 year 2 months) RESPONSIBILITIES: • Actively participate in the overall account/opportunity sales strategy for LED/ Smart Signage/Professional Display/Commercial Display. • Utilize the Samsung Sales Strategy and Solution Messaging to identify solutions for customer business objectives. • Participate in the development and support of presentations for customers and partners. • Clearly articulate technical elements of the Samsung Electronics value proposition to customers and partners. • Provide customer business technical analysis during tender process. • Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs. • Provides complex design and systems engineering configurations. • Liaise with R&D Engineers regarding pre-release product testing, quality issues and then create action and recovery plans for units failing domestic standards, in association with the Samsung Service Division. • Manage and report to HQ – Solutions Team to propose, create, and implement automated solutions and firmware for custom user environments. • Maintains a high level of technical knowledge of Samsung products, solutions and the relevant industry. • Maintain knowledge of competitive landscape and share knowledge with sales and corporate HQ team. • Provide technical and product hardware, software and solutions training to internal staff – Service and Sales related. • Contribute to the creation of case studies, white papers, and media articles for customers and/or partners. • Foster a collaborative, team-based environment, sharing best practices and building lasting relationships. • Effectively negotiate and pursue conflict resolution. • Understand and effectively utilize Samsung Electronics organizational resources. • Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities.

(3 years 3 months) RESPONSIBILITIES: • Strong project management, planning and project execution to ensure all task or project successfully meet the requirement. • Manage operation and technical schedule management for project, outstation and on- site service for the team. • Form and lead a project team from Project Brief / Concept through to Production / Project completion. • Professional knowledge in Audio Visual and CCTV, Video Wall and Visual Large Display for commercial advertisement, command centre, information display at corporate building, banking, government building, education segment and retails shop. • Expertise in various of Audio Visual products such as LED large video, Professional Display/Commercial Display/Video Wall,projector and CCTV system. • Strong knowledge in Audio Visual and CCTV system for schematic connection, calibration software, troubleshooting, testing and commissioning, soft edge blending for projector. • Expertise to handle back end equipment support such as LED controller, video processor, switcher equipment, distribution amplifier and digital extender, and consult for analog and digital video cable to end user. • Good knowledge in IT system and hardware to integrate with Audio Visual equipment. • Provide M&E and structural maintenance and inspection for installation and project execution. • Project charter definition, process management, documentation and resource planning to deliver the approved/assigned projects. • Representative to demonstrate, presentation and training the team and client for the new and existing product specification and application. • Provide conceptual system connection design and structure which required for project installation via CAD software. • Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions. • Prepares project status reports by collecting, analyzing, and summarizing information and trends.

RESPONSIBILITIES: • Direct projects assigned by management by planning course of action, allocating worker and material resources and monitoring progress. • Drafts engineering project proposals to define goals and ascertain cost of equipment, parts and services. • Supervise the project and coordinate activities to make sure the task complete within time and budget constraints. • Liaising with any subcontractors and the general workforce involve in the projects. • Day-to-day management of the site, including supervising and monitoring the site labour force and the work of any subcontractors. • Given technical support and failure analysis as required. • Drawing layout circuit diagram by using AutoCAD software. • Solving technical problems and troubleshoot malfunction circuit. • Prepare reports as required. • Prepare documentation and filing.