DILARA Resume

DILARA

Customer Success Specialist, Customer Relations,Translation Services

Female

28 y/o

English Teacher/Teacher/English Translation/French Translation/Other language translation/Sales representative/Customer Representative/Key Account Sales/Regional Sales Manager/Supervisor/Sales Operations/After-sales technical support/Customer Success/Solution/Pre-sales customer service/After-sales customer service/Consulting hotline customer service/Telephone customer service/Customer Service Specialist/Customer Service Manager/Supervisor/Water, air and land transport operations/Exhibition Project Management/ERP/Class teacher/counselor/Head teacher

Live in Turkey

Nationality Turkey

Summary

I am Dilara, a native Turkish speaker and language specialist. I graduated from the Translation and Interpretation department, specializing in both English and French, and possess deep technical knowledge of the Turkish language. I have been working as a freelance translator for about two years, collaborating with translation and marketing companies. My expertise includes translating from English/French to Turkish and vice versa. I have experience in translation, content writing, and data annotation. Additionally, I have worked in customer service and sales, where I developed strong communication and problem-solving skills. I also hold an English teaching certification and have taught students of various ages.

Work experience

Sales Operation Specialist

berkosan a.s.

2024.10-2025.01

(4 months)

• Managing sales operations for domestic and international 5+ key clients. • Managed international transactions and proformas, handling invoices, offers, and negotiations to finalize sales agreements. • Increased customer success and orders through strong client relationships and improved communication.

Freelance Translation and Post-editing

One Forma

2014.09-2025.01

(10 years)

Freelance Translation and Post-editing

Customer Service Representative

Kagithane

2024.04-2024.07

(4 months)

• Successfully completed customer service training by the U.S. MoneyGram branch, applying success parameters to increase customer satisfaction by 20% based on positive feedback. • Provided bilingual support for 200+ transactions, improving customer experience in banking and money transfers. ABOUT M E A motivated and adaptable professional with a degree in English and French Translation and Interpretation, along with experience in international sales, customer service, and freelance translation. Skilled in clear communication, building strong relationships, and solving problems. Eager to learn, collaborate, and contribute with a positive attitude and strong work ethic to your team.

Sales Representative and Customer success Management

ESTE IN TURKEY

2023.11-2024.03

(5 months)

• Gained a deep understanding of success parameters, improving overall satisfaction metrics. • Collaborated closely with the sales team to align customer success strategies, contributing to customer acquisition and ensuring long-term satisfaction.

Sales Representative, Interpreter, Coordinator

MAYCLINIK health tourism

2021.02-2023.10

(3 years)

• Managed CRM to optimize patient data and enhance client engagement. • Generated over €250,000 in revenue through high-impact translation services and international sales initiatives. • Fostered effective customer relationships with a 80% customer retention rate by maintaining professional communication with international clients. DRIVING LICENSE Driving license category Driving license category B

Foreing Trade and Sales Operations Internship

engin marble / remote

2020.01-2020.10

(10 months)

• Enhanced experience in foreign trade and sales operations. • Gained experience in international business processes and key terminology. • Engaged with international firms in B2B sales, managing communication and contributing to the sales process.