Esther

Sales Executive Supervisor
Female31 y/oPre-sales customer service/After-sales customer service/Consulting hotline customer service/Network/Online Customer Service/Telephone customer service/Member/VIP Management/Customer Service Specialist/Customer Service Manager/SupervisorLive in United Arab EmiratesNationality Uganda
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Work experience

Sales Executive Supervisor

Du Telecommunication
2023.11-Current(a year)
•Build and maintain strong relationships with corporate and individual clients to understand their telecommunication needs and provide bespoke solutions. •Consistently exceed monthly sales targets by promoting Du’s range of products, including mobile plans, internet packages, and value-added services. •Conduct market research to identify potential clients and emerging trends, ensuring the company remains competitive in a dynamic industry. •Collaborate with the marketing team to design targeted campaigns that drive customer acquisition and retention. •Deliver exceptional after-sales support, resolving customer queries promptly and ensuring high levels of satisfaction. •Train and mentor new team members, sharing best practices to enhance overall team performance.

Sales Executive

Admirals Trading LLC
2021.10-2023.10(2 years)
•Managed a diverse portfolio of clients in the trading sector, offering tailored solutions for electronics, home appliances, and consumer goods. •Consistently ranked as a top performer, achieving 120% of annual sales targets through strategic upselling and cross-selling techniques. •Conducted product demonstrations and presentations to showcase the unique features and benefits of Admirals’ offerings. •Negotiated contracts and pricing with suppliers and clients, ensuring mutually beneficial agreements. •Analysed sales data to identify trends and opportunities, providing actionable insights to the management team. •Built a loyal customer base by delivering exceptional service and maintaining regular follow-ups.

Sales Executive

Airtel Mobile
2018.03-2021.06(3 years)
•Led sales efforts for Airtel’s mobile products, including SIM cards, data plans, and mobile devices, contributing to a 25% increase in regional sales. •Engaged with customers to understand their communication needs, recommending the most suitable plans and services. •Organised and participated in community outreach programmes to promote Airtel’s products and services, expanding the company’s market presence. •Handled customer complaints and resolved issues promptly, ensuring a positive brand experience. •Prepared detailed sales reports and forecasts, helping the company make data-driven decisions. •Collaborated with the distribution team to ensure timely delivery of products to retail outlets.

Educational experience

Gulu University

Bachelor in Public Administration
2013.08-2017.01(4 years)
bachelors degree in public administration

Languages

English
Native
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