leading Cultural Orientation Training sessions for over 3,000 refugees, achieving 95% participation. Strong proficiency in Microsoft Office 365, Google suite with the ability to quickly learn Salesforce. Committed to ensuring fair and transparent cash transfer programs and advancing GiveDirectly’s mission. Excellent at coordinating with teams members putting my languages at use while connecting with communities having training more than 200 interpreters in Isingiro district about Gender- based violence and anti-child trafficking policies. CORE COMPETENCIES ✔ Community Engagements – Organizing sessions and meeting aimed at sensitizing communities about issues affecting them through collaboration with other stakeholders. ✔ Monitoring & Verification – Ensuring data accuracy and fraud detection during registration and case management. ✔ Follow-Up & Hotline Support – managing inbound and outbound calls and handling recipient inquiries and conflict resolution. ✔ Problem-Solving & conflict resolution. ✔ Multilingual Communication & Cultural Awareness – Fluent in key community languages essential for engagement in Isingiro district. ✔ Technology Adaptability – Proficient in Microsoft Office 365, Google suite and, good at troubleshooting minor IT issues including mobile data tools. ✔ Digital Data Collection – Conducting surveys, managing recipient data, and verifying eligibility. PROFESSIONAL EXPERIENCE

Lead recipient training and financial literacy sessions for over 3,000 refugees in Nakivale refugee resettlement achieving a 95% participation rate. Conducting open sessions to verify recipient information and address concerns about their resettlement cases. Collaborating with partners like IOM and UNHCR to facilitate smooth recipient registration. Ensuring accurate data entry using digital reporting systems, reducing errors by 95%. Proving cultural orientation training and capacity building to refugees approved for resettlement to the United States. Ensuring that all CO training functions strictly adhere to the PRM, RPC, CWS and RSC Africa policies, guidelines, and procedures. Performing monitoring and evaluation duties especially developing theories of change, results frameworks, and design and implementation of monitoring and evaluation plans. Developing workplans and performance tracking matrix and a capacity building plan for cultural orientation trainers and interpreters. Facilitating quarterly trainings to build capacities on supporting enrollment, retention, and completion.

Implemented staff training programs, improving team productivity by 30%. Developed a M&E framework, reducing data discrepancies by 90% through improved validation and reporting techniques. Led field evaluations and assessments, ensuring compliance with safeguarding and quality control measures. Managed onboarding and orientation of new hires which increased organization culture knowledge by new hires.

Conducted community awareness campaigns, increasing participation in humanitarian programs by 40%. For example I led interpreter training sessions in Nakivale with 90% attendance. Engaged with government officials, local NGOs, and village leaders to ensure community buy-in. Managed recipient data records, ensuring compliance with privacy and security protocols. Carried out community outreaches to sensitive communities about WASH usage and information about resettlement.

Provided multilingual support to over 1,500 refugees across Sub-Saharan Africa. Managed recipient hotline inquiries, reducing response time by 50%. Assisted with mobile money registration troubleshooting and advised recipients on accessing cash transfers. Interpreted more than 1500 copies from Kinyarwanda to English. Acted as interpreter for Refugees during their prescreening and registration activities in Kyangwali and Nakivale refugee settlements. Managed both inbound and outbound calls while resolving conflicts and achieving 95% follow-up on pending issues.

Managed food distribution and cash transfers during the COVID-19 pandemic, ensuring vulnerable populations received timely support. Conducted recipient verification and data collection to track food security trends. Provided community sensitization on mobile cash transfer safety and financial literacy. Managed hotline calls to recipients speaking Kinyarwanda.

Conducted outreach and sensitization programs in rural areas, reaching 2,000+ students. Trained teachers and community members on child protection policies and education access initiatives. Taught computer to young people especially on how to use smartphones to access learning materials during COVID. KEY ACHIEVEMENTS ✔ Increased recipient participation by 95% through targeted community engagement. ✔ Successfully managed recipient enrollment ensuring 100% data accuracy and compliance. ✔ Reduced response time by 50% in recipient support services by improving hotline operations. ✔ Worked extensively in Isingiro District, engaging with local authorities and refugee communities. ✔ Demonstrated adaptability to digital tools, ensuring efficient data collection and verification.

Business Administration

Major in Mathematics and ICT