Islam Khaled Resume

Islam Khaled

Pharmacist Assistance

Male

31 y/o

Network/Online Customer Service/Telephone customer service/Consulting hotline customer service/Customer Representative/Arabic Translation/English Translation/Customer Success

Live in Egypt

Nationality Egypt

Summary

Final-year Pharmacy student at Alexandria University with comprehensive experience in client service representative, quality control ,and pharmacy assistance. Proven ability to manage customer relationships, resolve issues, and ensure service excellence. Skilled in quality assurance with military experience, and proficient in medication dispensing and inventory management. Dedicated to applying strong problem-solving skills and attention to detail to contribute effectively in a dynamic professional environment

Work experience

Pharmacist Assistance

HATEM ABDULHAMID PHARMACY

2023.11-Current

(a year)

Expertly prepare and label prescriptions with precision, ensuring adherence to medical guidelines and dosage accuracy • Customer Service Excellence: Deliver personalized care by providing clear medication instructions and addressing patient inquiries, enhancing customer satisfaction and fostering long-term loyalty • Inventory Management: Efficiently oversee inventory control, including stock level monitoring, reordering, and expiration tracking, to maintain optimal pharmacy operations

Quality Controller

EGYPTIAN MILITARY SERVICE

2021.08-2023.09

(2 years)

Ensure Quality Standards: Monitor and evaluate food quality and safety, adhering to health and safety regulations to prevent contamination and ensure compliance. • Conduct Inspections: Perform thorough inspections of processes and products, identifying potential issues and implementing corrective actions to maintain high-quality standards.

Client Service Representative

ORANGE EGYPT

2019.01-2021.01

(2 years)

Client Interaction and Support : Managed client interactions with a focus on delivering exceptional customer support and resolving issues promptly, ensuring high levels of customer satisfaction. • Contract Management and Compliance: Handled contract administration, ensuring accuracy and compliance with company policies and procedures while demonstrating strong problem-solving skills and in-depth product knowledge to effectively address complaints and build lasting client relationships.

Educational experience

ALEXANDRIA UNIVERISTY

Pharmacy

2018.09-Current

(6 years)

• Studying Pharmaceutical Chemistry, enhancing chemical analysis skills, and Clinical Pharmacology, deepening understanding of drug interactions. • Developing strong lab techniques, particularly in chromatography and spectroscopy, along with solid analytical skills for data interpretation and research. Proficient in Microsoft Office and SPSS for data processing, with fluency in English and native proficiency in Arabic.