Jay
Account Relationship Manager (Australia and New Zealand)
MaleBD ManagerLive in AustraliaNationality Australia
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Work experience
Account Relationship Manager (Australia and New Zealand)
Daktronics
2024.07-Current(6 months)
Director Sales Performance Enablement
LSEG (London Stock Exchange Group)
2020.11-2023.12(3 years)
(3 years 2 months)
Key Responsibilities:
• Part of Pacific and Japan leadership team, leading sales strategy and
operations for Data & Analytics business.
• Drive strategic account planning, territory design, support for quarterly and bi-
annual business reviews.
• Drive weekly forecast cadence in the market for account managers and
sellers.
• Preparation of business plans for new projects or initiatives including financial
models, working closely with market head to agree planning assumptions,
scope, and objectives.
• Produced analytics and business insight, pipeline analysis, usage data,
market intelligence and other forward-looking metrics to drive business
performance.
• Developed KPIs to effectively measure and track Pacific performance against
annual priorities.
• Part of global team responsible for all CRM enhancements (rollout ofSalesforce Lightning, Salesforce CPQ implementation) and evaluating other
business tools for driving sales productivity.
• Managed a team comprising off sales support specialist and analyst in Pacific
& Japan markets supporting sales execution.
Senior Business Development Manager
Thomson Reuters
2019.10-2020.10(a year)
(1 year 1 month)
As a Business Development Manager, my role is to be a trusted technology
partner to tax and finance leaders across Australia assisting them with
enterprise technology transformation of their tax and finance function.
Key Responsibilities:
• Manage long end to end sales cycle generating new business revenue
• Grow market share within the assigned territory and tapping into white space
opportunities
• Consistently achieve sales target through effective territory planning, active
prospecting, pipeline management and accurate forecasting
• Represent the company at industry events to network and build strategic
business relationships whilst educating the market on technology adoption
• Collaborate with product specialists to demonstrate solutions and services
• Assist clients with market evaluation, cost-benefit analysis and delivering
tailored business cases to create budget on technology adoption for the CFO
and board members
• Negotiate commercial and legal terms with key decision makers and
procurement team
• Strategically leverage channel partners in delivering added value to clients
helping them transform their operational processes locally and globally
• Collaborate with different teams – Customer Success, Marketing, Finance,
Legal, Sales Operations & Support to provide exceptional customer service
• Own key account relationships by building trust and mutual respect
Regional Head of Order Management Asia
Refinitiv Australia Pty Ltd
2014.10-2019.09(5 years)
Enterprise Order Management (Quote / Contract / Entitlement andpermissioning / Invoices / contracts / commercial policy). I handle the order
management teams for Singapore, China, Pacific & Specialized products,
Genesis ( Self Serve) & Customer Administration Specialist Team across Asia
Pacific.
In addition to the Order Management responsibilities (outlined above) the
additional key responsibilities included:
•Building new operational locations and teams to support the quote to cash
requirements for Asia customers. New locations included:
o Bangalore- Transition the work for Hongkong/Singapore/Genesis and
Specialized Products.
o Beijing- Transition the work to newly created team of 15 members to support
China.
o Manila- Transition the work to newly created team of 9 members to support
Pacific.
• Successfully transitioning all quote to cash activities from Australia to new
locations and closing the Sydney location.
Sales Manager
Reuters Australia Pty Ltd
2012.10-2014.10(2 years)
(2 years 1 month)
•Responsible for the growth & retention of small to mid size customers in
Australia, New Zealand & Pacific Islands.
•Managed team of 6-8 account managers and constantly exceeded growth and
retention targets.
•Maintain accurate sales pipeline forecast on a monthly, quarterly and annual
basis in Salesforce CRM.
•Create a detailed sales plan and execute against it.
Sales Manager Asean
Thomson Reuters Australia Pty Ltd
2008.10-2012.10(4 years)
6 years 1 month
(4 years 1 month)
•Responsible for handling 8 remote Account Managers in Sydney for
supporting customers in Asean region.
•Responsible for growth & retention of customers in Singapore and South East
Asia.
•Team was managing the acquisition of new clients and growing their existing
account base across treasury, investment management, corporate treasury,
commodity & energy & investment banking clients.
•Responsible for driving and execution of the growth strategy for each of the
market in Asean region.
Account Manager
Thomson Reuters Australia Pty Ltd
2006.10-2008.09(2 years)
•Responsible for managing and growing existing account base and recipient of
acquiring new business in Singapore.
•Developed and maintained professional relationships with Thomson Reuters
clients.
•Handled 200 clients across all asset class i.e Banking, Corporate Treasury,
Commodity & Energy, Investment Management & Investment Banking.
•Lead the growth strategy of Indian & Foreign banks in Singapore
Account Manager
Reuters India Pvt Ltd
2004.07-2006.09(2 years)
(2 years 3 months)
•Managed end to end accountability and relationship with customers across
India & provided remote account management support to customers in
Pakistan.
•Handled around 200 plus customers across different asset class i.e Corporate
Treasury, Banking, Commodity, Investment Management & Media.
•Lead the growth strategy of Corporate Treasury & India Growth Strategy.
Business Development Manager
India Insure Risk Management Services
2003.05-2004.06(a year)
(1 year 2 months)
I was responsible for selling general insurance products to Corporate clients. I
have handled mainly pharma,FMCG & manufacturing clients.
Management Trainee
IFFCO- Tokio General Insurance Co. Ltd.
2002.05-2003.04(a year)
As management trainee I had the experience to do business development,
client relationship, handling of policies & claims etc.
Educational experience
Welingkar Institute of Management
PGDBA, Finance
2000.01-2002.01(2 years)
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