Huawei was the gate to my professional career in Administration, I have started my career as HR & Admin Assistant in 2010, moved between several Administration functions, gained a lot of experiences/skills and my role developed to the Admin Team Leader role, I have been part of Huawei’s success in Egypt by the accomplishment of several processes enhancement plans, managing and participating in many development projects and finally partnering with Business Units and stakeholders to provide the maximum support that can help achieve the Organization’s Objectives and Strategies. Achievements and responsibilities: Improved Admin Team performance by providing efficient coaching which led to a well understanding of the tasks giving and resulted in total service delivery improvement. Supervising the day-to-day operation of the administrative department and staff member. Developing, reviewing and improving administrative system & policies and procedures. Managing Purchasing requests for 29 countries. Controlling PTP cycle of Admin payments. Preparing administration annual budget & report to management. Handle finance Accrual for Admin expenses. Managed the implementation of Egypt Internal Control of Financial Report (ICFR) project and achieved 1st place in NA region Dec 2017. Ensure that company regulations are applied for all admin process. Managing office payments (office lease, office service fee, facility management, Restaurant’s rent, Utility, telecommunication, Accommodation, Air ticket …etc) and ensure process issuing system from creating the PR till issuing the PO and acceptance. Preparing Expenses Status Report & Analysis Report for expense process and tracking report to be send to management on monthly/quarterly basis. Reviewing contract for each module & Ensuring that contract terms are implemented by all parties. Monitor Renovation & decoration projects related to FM . Handling Deposit & prepayment application for dorms & offices from signing contract till settlement process. Worked on improving the communication with the suppliers to obtain the highest level of service quality & ensure that payment process is carried out efficiently. Provided significant support to finance team to ensure delivery of new Supplier Collaboration System (SCS) project to facilitate payment process for suppliers. Took ownership to handle any issues/problems may occur during the payment process and follow up till final closure.

Achievements and responsibilities: Overseeing daily operation of the administrative department. Handling administration payments (office lease, office service fee, facility management, Restaurant’s rent, Utility, telecommunication, Accommodation, Air ticket …etc). Reviewing and optimize office policies and procedures٫ particularly documentation and filing system. Handling office insurance & deposit. Finalizing governmental documents. Assisting senior managers and executives with their daily organizational tasks.

Achievements and responsibilities: Handling all HR related process including attendance, recruitment starting from arranging the Tech/overall interviews, getting the needed approvals & following up with HR until issuing the offer letter. Handling new staff on boarding by applying email, Notes mail Domain accounts, Business Cards, providing Laptop & SIM cards. Arranging all Account events, outings, meetings & handling activities. Managing fixed assets and following up with IT Dept. to solve any IT related issues. Managing Stationary inventory. Handling the Meeting room reservation, Incoming and outgoing Faxes. Preparing routinely reports regarding staff attendance/leaves, project expenses, cars plan & labor hours to be send to Account Manager on a monthly basis. Responsible for the Document Controller role including but not limited to handling customer acceptance, upload acceptance certificates on system and update acceptance tracking sheet on weekly basis.

Achievements and responsibilities: Act as a first line of support to all Nokia devices regarding any problems or user’s inquiries. Own all customer inquiries regarding devices problems till closure. Handle new complicated devices currently in the market. Resolve customer complaints and problems for ultimate customer satisfaction.