Mariam
Administration Assistant
Female29 y/oTelephone customer service/Customer Service Manager/Supervisor/Customer Service Specialist/Administrative Specialist/Assistant/Secretary/Assistant/Executive Front Desk/ReceptionLive in KenyaNationality Kenya
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Summary
Experienced administrative professional adept at supporting operations and management in a dynamic solar energy company. Skilled in office administration, customer service, and project coordination with a strong ability to multitask in fast-paced environments. Proficient in office software and tools to enhance efficiency and drive organizational goals. Background includes experience as nutritionist professional.
Work experience
Administrative Assistant
GCL SOLAR KENYA
2022.04-2024.02(2 years)
Managed daily office operations, including scheduling, correspondence and filing. Ensuring smooth
functioning of the office.
• Coordinated and supported various administrative projects including preparing report and documentation for
management.
• Helped with handling company's websites and social media pages, marketing of company's products and
services as assigned.
• Acted as a point of contact between the company and clients, addressing inquiries and providing excellent
customer service.
• Ensured all logistics were handled efficiently, overseeing and helping with stock taking and arrangement of
the warehouse, keeping of records of products and clients.
• Supported in recruitment processes onboarding new employees and maintaining records.
• Worked as a team, helping my colleagues in daily tasks ensuring that operations ran smoothly and
efficiently.
• Coordinated with technicians,staff and clients to ensure timely delivery of services
Medical Receptionist
AFRICANA HEALTHCARE CENTRE
2021.08-2022.05(10 months)
Nutritionist on call (part-time)
• Front office management, book keeping, patient scheduling and coordination. Handling multi-line phone
system, routing calls, handling messages and email responses.
• Welcome and assist an average of 100+ patients daily, ensuring a seamless point of contact.
• Manage patients appointments, follow-ups and cancellations.
• Verify patient's medical insurance information, process co-pays and manage billing inquiries.
• Maintain accurate patient records and update electronic health records (EHR)
• Coordinate with medical team to ensure timely patient flow and address ang scheduling conflicts.
Educational experience
ALX AFRICA ACADEMY
AI Acceleration program
2024.02-2024.07(6 months)
Artificial Intelligence Career Essentials program
Kurbevis Norwegian E-learning
Food Production and Safety
2023.08-2024.02(7 months)
Fish processing concentration virtual learning.
KISII UNIVERSITY
Bsc.Food,Nutrition and Dietetics
2014.12-2018.12(4 years)
Graduated with a second class honours, upper division.
Languages
English
Proficient
Certificates
AICE (AI Career Essentials)
2024.07
BSC.FOODS,NUTRITION and DIETETICS
2018.12
Skills
Technical and analytical skills
Communication Skills
Organizational skills
Leadership and team management
Nutrition and healthcare management
Time Management
Project Management
Office Management
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