Handling inbound and outbound interactions from commercial ticker and redemption ticket through the various available channels (e.g. Phone calls , Emails , PPS Connect) . • Make and confirm travel arrangements for passengers by using computers and Amadeus to determine timetables, taxes, and other information. • Pay attention to customer concerns, answer customer questions and provide information about the company's products and services , take order and set up new customer accounts . Up to date product knowledge in order to deliver accurate and effective services .

Responded immediately to client's question, issues and complaints and found effective solutions when required through Chat, E-mail and phone. • Enhanced customer satisfaction ratings, researching travel options ,negotiating rates , presenting best deals and resolving issues efficiently . • Offered exemplary customer service to new and existing client which helped build lasting relationship and secure new travel assignment .

Contact new and existing customers to discuss needs and answered questions from clients about Lightweight Concrete product line. • Negotiate prices and terms and prepare sales agreements ,quotation, follow up the process, manage and maintains excellent relationships with clients • Designs , builds concept and content for journal ads and maintains social media presence by identifies trends and insights. Brainstorms new and creative growth strategies through digital marketing and researching business opportunities .

My name is Niyuraida Teemung, and I have a background in customer service and sales with experience in building client relationships, handling negotiations, and managing inquiries across various industries.I started my career in customer service, where I developed strong problem-solving skills and the ability to manage multiple responsibilities effectively. In my role with Singapore Airlines, I provided exceptional service by handling client inquiries, resolving issues, and ensuring customer satisfaction, which helped me build a foundation in communication and relationship management. Later, I worked in sales and digital marketing at Sentosa House Construction, where I negotiated terms, managed sales agreements, and learned to identify client needs and product trends.”