Samat Resume

Samat

Russian-speaking Customer Support Representative/Translator

Male

33 y/o

English Translation/Russian translation/After-sales technical support/Solution

Live in Kazakhstan

Nationality Russia

Summary

Hello! My name is Samat. I'd like to know more about this job opening. I had experience in customer support and throughout my 5 years of working as a customer support representative, I've maintained nearly perfect scores from QA perspective and I understand the main principles of proper communication between a CSR and customers. In addition to being a native Russian speaker, I have a very strong command of English language and would like to learn anything you think is necessary to be able to work in this position. Please let me know if you're interested. Best regards, Samat

Work experience

Russian Linguist/Proofreader

Multitood

2022.01-Current

(3 years)

Video translation, including: - Machine Translation Post Editing; - Subtitles translation; - AI Voiceover editing. 2017-Present

Translator/Editor

Moboreader

2022.01-2023.01

(a year)

Proofreading machine translations and editing/rewriting them to make them more readable for Russian speakers.

Customer Support Representative

Conectys

2017.01-2022.01

(5 years)

- Troubleshooting issues related to hardware and software over the phone, chat and emails; - Weekly reports about common issues or popular topics discussed with customers; - Maintaining the Zendesk knowledge base containing articles related to Company's products, including their translation from English to Russian.

Assistant manager

Agropromobespechenie LLC

2014.01-2016.01

(2 years)

Working with documents, setting up meetings.

Educational experience

Omsk State Transport University

Commerce specialist

2009.09-2014.05

(5 years)

Hello! I'm a native Russian speaker who's highly proficient in English and is looking for both short-term and long-term opportunities. I have 5 years of experience in customer support providing the highest level of service to end users. I'm focused on empathy and troubleshooting as well as meeting the necessary KPIs and always seek improvement and learning. If you have a task that needs to be done, you can always count on me to prioritize the project above all else. Please don't hesitate to contact me if you're interested. I'm always open to invitations. Have a nice day!