• Supervise a team of butlers to ensure seamless guest services and operations. • Train team members on personalized service standards, maintaining a 98% satisfaction rate. • Handle VIP guest requests, including custom dining experiences and activity planning.

• Assign work, Coach Butlers for service performance. • Contribute to innovation process within own scope of work in business unit. • Cultivate workplace relationships and diversity. • Develop and motivate team members through capability development. • Develop personal efectiveness at supervisory level. • Develop product knowledge. • Display critical thinking and analytical skills. • Lead team to develop operational plan. • Manage guest/customer concerns and feedback

• Delivered five-star butler services for high-profile clientele, ensuring tailored experiences. • Coordinated logistics for guest activities and dining, achieving exceptional feedback. • Unpacking and packing of suitcases • Re-stocking minibar • Serving in-suite breakfast/lunch/dinner, canapes and other items • Looking for laundry requests of the guests • Arranging personal items for the guests

• Managed personalized guest journeys from arrival to departure. • Improved guest satisfaction scores by implementing tailored services for diverse needs.

• Coordinated premium services for guests, ensuring a flawless vacation experience. • Maintained detailed guest profiles, fostering strong rapport and personalized care.

• Oversaw front office operations, including guest check-ins, check-outs, and reservations. • Resolved guest concerns promptly, earning recognition for service excellence.

• Handled check-ins, check-outs, and concierge services for diverse clientele. • Streamlined check-in processes, reducing wait times by 15%.

• Managed daily front desk operations, including reservations and guest inquiries. • Trained new hires on hotel systems and customer service standards.

Hospitality