CS Manager
25000 CNY~30000 CNY/Per month
Full-time
3~5 years
Refresh at 5 months ago
14 Views
1 Apply
Shenzhen
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Job responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Gather customer feedback and share with our Product, Operations and Marketing teams
- Have a certain understanding of photo/video editing product, can experience functions of the product in depth and put forward optimisation ideas with construction significance.
- Responsible for copywriting which the product and operation teams need to pay particular attention to(for promotion campaigns, go viral effect, etc.)
Job requirements
- Experience as a Customer Support Specialist or similar CS role
- Excellent communication and problem-solving skills
- Experience using help desk software and remote support tools
- Ability to multi-task, prioritize, and manage time effectively
- Native English speaker, knowing other languages is a plus
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