Korean Customer Support (Shanghai)
15000 CNY~20000 CNY/Per month
Full-time
1~3 years
Refresh at 7 months ago
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4 Apply
Shanghai
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Job responsibilities
1. Resolve various issues customers encounter while using robots, including but not limited to software and hardware issues, and assist customers or integrators in evaluating and preparing technical solutions.
2. Introduce and assist with the application of solutions in customer projects, providing answers to on-site robot usage issues, and conducting online/offline product technical training in Korean/Chinese.
3. Prepare technical documentation in Korean/Traditional Chinese and support the BD and marketing teams in brand promotion and business expansion activities.
Time Allocation
- Korea: 3 months
- Taiwan: 1 month
- Domestic (China): 2 months
- Others: Remote/online support
1. 고객이 로봇을 사용하는 과정에서 발생하는 다양한 문제를 해결합니다. 여기에는 소프트웨어, 하드웨어 등의 문제가 포함되며, 고객이나 통합업체가 기술 솔루션을 평가하고 준비하는 데 도움을 줍니다.
2. 고객 프로젝트 적용 시, 애플리케이션 솔루션의 적용 소개 및 고객 현장에서 로봇 사용 문제 해결을 지원하며, 온라인/오프라인 제품 기술 교육을 한국어/중국어로 진행합니다.
3. 기술 자료 준비를 한국어/중국어 번체로 진행하고, BD 및 마케팅 팀을 도와 브랜드 홍보와 비즈니스 확장을 지원하는 활동을 합니다.
시간 배분
- 한국: 3개월
- 대만: 1개월
- 국내: 2개월
- 기타: 원격/온라인 지원
1. 解决客户在使用机器人过程中的各种问题,包括但不限于软件,硬件等问题协助客户或者集成商进行技术方案的评估和准备.
2. 客户项目应用中,应用方案的应用介绍和辅助客户现场机器人使用问题解答线上/线下产品技术培训-韩语/中文.
3. 技术资料准备-韩语/中文繁体协助BD及市场团队进行品牌宣传和业务拓展的支持活动.
时间分配:韩国-3个月,台湾-1个月,国内 2个月3其他远程/在线支持。
Job requirements
1. Proficiency in Korean (listening, speaking, reading, and writing) for daily work requirements.
2. Background in mechanical, electronic, or automation industries preferred.
2+ years of work experience preferred, and willingness to travel (about 30% overseas travel).
한국어 듣기, 말하기, 읽기, 쓰기 가능자 (일상 업무에 사용 가능 수준).
기계/전자/자동화 산업 배경 우대.
2년 이상의 업무 경험 우대, 출장 가능자 (해외 출장 약 30%).
1. 会韩语,听说读写满足日常工作需要
2. 机械/电子/自动化行业背景优先
3. 工作经验2年+优先适应出差 (海外出差约30%)
WeChat: +86 15989293032
Email address: victory.liu@georjob.com
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