Guest Services Supervisor
10000 CNY~15000 CNY/Per month
Full-time
1~3 years
Refresh at 10 months ago
36 Views
4 Apply
Shanghai
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Job responsibilities
• Assist the Club Manager to oversee and direct all aspects of the Club InterContinental service operations.
• Assist the Club Manager to coordinate of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.
• Set buffet breakfast, Happy Hour and inspect the quality of food.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services.
• Develop and maintain strong guest relationships to ensure InterContinental Ambassador Loyalty.
• Tracking and forecasting daily, weekly and monthly Club InterContinental occupancy.
• Ensure that all InterContinental Loyalty members and Club InterContinental guests are pre-registered a day before arrival.
• Check the daily arrival list. Attend to meet guests’ interests and special request.
• Inspect the room and ensure the room is ready before guest arrival. Ensure all amenities are in room prior to guest arrival.
• Meet up with VIP and other guests’ arriving and escort the guests to their room or to the Club InterContinental.
• Performs check-in/check-out for InterContinental Loyalty members and Club InterContinental guests.
• Personally handle guest’s needs and complaints and follow through accordingly.
• Control the supply requirement and beverage inventory; Check the working environment of the department. Finish attendance on time according to the duty roster.
• Set up the buffet Breakfast, Happy Hour and inspect the food quality to ensure all food provided meet the standard.
• Consistently seeking ideas for enhancing the Club InterContinental product and services.
• Strong and effective communications with all other departments, highlighting Club InterContinental area to ensure the proper level of service to our guests.
• Involvement with training, development and performance management of all Club InterContinental colleagues.
• Directs and supervise the staff to complete the work and tasks assigned on time.
Job Requirements
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good knowledge on Front Office and well familiar with Club Intercontinental operation.
• Good supervisory, organize and problem solving skill.
• Good communication and writing skills.
• Proficient in the use of Microsoft Office and Front Office System
Qualifications –
• Diploma in Hotel Administration, Hotel Management or equivalent
Experience –
• 2 years’ experience in concierge or related discipline,or an equivalent combination of education and experience.
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