Overseas After-Sales Service Director
50000 CNY~60000 CNY/Per month
Full-time
5~10 years
Refresh at a month ago
30 Views
7 Apply
Share
Job responsibilities
1. Build and implement the after-sales service system for smart cleaning products in North America, Europe, and the Australia-New Zealand region.
2. Develop a customer service system based on product and business conditions to respond promptly to consumer technical inquiries and resolve user issues.
3. Conduct product and repair training for overseas distributors and third-party service centers.
4. Formulate overseas service policies, including determining and applying for warranty parts, and support the sales and operation of out-of-warranty parts.
5. Develop third-party after-sales service centers, including RMA repairs and whole machine refurbishment services, to provide customer service solutions for smooth business operations.
6. Collect, organize, analyze, and feedback after-sales data, and coordinate with sales, quality, and R&D departments to iterate products.
Job requirements
1. Bachelor's degree or above, with English as a working language.
2. Over 5 years of after-sales experience, with some overseas after-sales experience. Long-term work experience in North America is a plus.
3. Familiar with after-sales service systems for smart hardware products, with good communication skills, empathy, and team management abilities.
4. Passionate about the smart hardware and robotics industry, and eager to take on challenging work.
5. Willing to travel abroad for 2-3 months each year.
Similar jobs
Search for your dream job
Job category
City or country
Company info
Also view
HR Generalist
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Thailand
Save job
Headhunting
Refresh at 16 hours ago
After-sales Engineer
MUST
Remote
Zambia
Save job
0 Views
0 Apply
Refresh at 14 hours ago
English Teacher for 2-12 years old student
Spirit Kids Royal English
Changsha
Save job
0 Views
0 Apply
Refresh at 21 hours ago
Business Development Manager (US posting)
Shanghai Candex Marketing CO . ,LTD
Shanghai
Save job
0 Views
0 Apply
Refresh at 21 hours ago
English teacher in Wuhan, China
Jiangshuai Recruiting Company
Save job
0 Views
0 Apply
Refresh at 21 hours ago
ESL position for Non-Native Teachers in China
Jiangshuai Recruiting Company
Save job
0 Views
0 Apply
Refresh at 21 hours ago
★★★18K~25KRMB AFTER TAX ESL TEACHERS URGENTLY NEEDED IN SANYA ★Teaching in China’s Tropical paradis
Red Dragon Recruiting Centre
Save job
0 Views
0 Apply
Refresh at 21 hours ago
VIP Customer Service
Shanghai Fosun Tourism Management Co., Ltd.
Full-time
Sanya
Save job
0 Views
0 Apply
Refresh at 21 hours ago
International Sales executives (NCG)
HQTS GROUP
Full-time
Save job
0 Views
0 Apply
Refresh at 21 hours ago
Order Executioner & Customer Assistance Center Agent
IBM Dalian Global Delivery Company Limited
DaLian
Save job
0 Views
0 Apply
Refresh at 2 days ago