Overseas customer service provider management expert
20000 CNY~25000 CNY/Per month
Full-time
Unlimited experience
Refresh at 3 months ago
26 Views
3 Apply
Shanghai
Share
Job responsibilities
Job responsibility
1. Responsible for the establishment of overseas customer service outsourcing supplier system, including but not limited to outsourcing team building and training, indicator formulation, business collaboration, supplier evaluation, etc.;
2. Managed and supervised the outsourcing team to ensure that the overall delivery of suppliers reached the business objectives;
3. Through on-site operation management and analysis of operation delivery results, problems existing in service providers' re-operation were found, processes, standard design and product optimization were adopted to reduce the recurrence of problems and ensure user experience.
Job requirements
Job requirements
1, fluent English, can be used as a working language;
2, cross-border e-commerce overseas customer service outsourcing team building experience is preferred;
3, strong sense of responsibility, service awareness and customer orientation, strong communication skills and team spirit, strong ability to work under pressure;
4. Strong business understanding ability and sensitive awareness, able to actively explore and analyze user demands and pain points through data analysis, problem classification, etc., with strong ability to promote and solve problems;
5, can adapt to a certain degree of business travel.
Bonus point
1, fluent English, can be used as a working language;
2, cross-border e-commerce overseas customer service outsourcing team building experience is preferred
Similar jobs
Search for your dream job
Job category
City or country
Company info
Also view
International Sourdough R&D Management Baker
O'mills
Full-time
Shanghai
Save job
0 Views
0 Apply
Refresh at 15 days ago
Dutch Proofreading
Shenzhen Infinite System Technology Co., Ltd.
Online
Shenzhen
Save job
0 Views
0 Apply
Refresh at 16 days ago
Global PR Lead (Zhuhai)
Meizu Technology Co., Ltd.
Zhuhai
Save job
0 Views
0 Apply
Refresh at a month ago
Kids Jazz or Hip-hop Dance Teacher Needed (Wenzhou, Zhejiang Province)
RUIAN YUEMEI (CH PPCN DANCE STUDIO)
Wenzhou
Save job
0 Views
0 Apply
Refresh at 2 months ago
AP Calculus Instructor
ASAA
Part-time
Other
Save job
0 Views
0 Apply
Refresh at 2 months ago
Teach English Online Adult students( Enterprise staff English training)
Jilin Province Youshang Management Consulting Co., LTD
Part-time
Other
Save job
0 Views
0 Apply
Refresh at 4 months ago
Sales Manager
Nestron
Full-time
Shenzhen
Save job
0 Views
0 Apply
Refresh at 8 months ago
Sales Rep
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Shanghai
Save job
Headhunting
Refresh at 9 months ago
International Tennis Team Coach
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Sanya, Hainan
Save job
Headhunting
Refresh at 10 months ago
ESL teachers ,Football coach/Art teacher/Dance teacher in Hangzhou public schools
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Hangzhou
Save job
Headhunting
Refresh at 10 months ago