KATRINA LEUNG KAR
Sales Administration Officer
FemaleSales Administration/Back OfficeLive in HongkongNationality China Hongkong
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Work experience
Sales Administration Officer
BMW Concessionaires Limited
2023.08-Current(a year)
• Process vehicle orders, taxing vehicles, supporting Retail Managers
to collate finance paperwork and order tracking details
• Prepare vehicle licensing documents
• Provide Administrative support to the Sales Department
• Perform office supplies procurement duties, such as stationery,
ordering, expenses reimbursements, vendors selection, office
equipment maintenance
• Handle all-rounded internal office administration tasks
Senior Guest Relations Officer
BMW Concessionaires Limited
2021.01-2023.08(3 years)
• Provide excellent customer services at BMW Showrooms
• Handle inquiries and complaints in a professional manner
• Assist in company campaign and special events
• Provide general administrative support
Customer Services Supervisor
Hong Kong Airlines Limited
2017.01-2021.01(4 years)
• To manage and supervise passenger services officers and agents
providing professional service at check-in counter, flight
information desk, boarding gate and arrival gate.
• Handle situations on site and off site including delayed and
overbooked flights
• Handle real time customer complaints
• Execute administrative projects as assigned
• Real-time manpower arrangement according to flight loading and
flight disruption
Customer Services Leader
Hong Kong Airlines Limited
2014.01-2017.01(3 years)
• To supervise passenger services officers and agents providing
professional service at boarding gate and arrival gate.
• Address and resolve customer complaints and issues, such as flight
delays, cancellations, and lost luggage
• Handle real time customer complaints
Customer Services Officer
Hong Kong Airlines Limited
2011.05-2014.01(3 years)
• Perform ground handling services, including check-in, boarding
gate, arrival, lost & found and ticketing services duties
• Meet and assist passengers on departure and arrival
INTERNSHIPS
Internship Trainee
Hong Yip Services Company Limited
2010.06-2010.08(3 months)
• Supervise the daily operation of clubhouse
• Plan, organize and promote recreational activities
• Handle inquiries & complaints and provide excellent services to
customers
Educational experience
Community College of City University
of Social Science in Leisure and Tourism Management
2009.01-2011.01(2 years)
Renaissance College
IB Diploma (Certificate)
2007.01-2009.01(2 years)
Phoenix International School
Academic Course
2001.01-2007.01(6 years)
Maryknoll Convent School
Primary Section
1996.01-2001.01(5 years)
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