
Roxanne Chen
FemaleAdministrative Specialist/AssistantLive in HongkongNationality China
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Work experience
Branch Admin of DHJH Region
FWD Life Insurance Company(Bermuda) Limited
2024.08-2025.02(7 months)
Responsibilities:
-Facilitating training and development programs for employees
-Coordinating with staff in marketing, new media,and customer
service departments to execute growth strategies
-Video editing for a personal account on WeChat,and maintaining the
YouTube account for regional study and use
-Giving support to track operational metrics, and preparing regular
reports on regional performance to identify growth opportunities
-Ensuring smooth day-to-day operations,and supporting business
growth by maintaining efficiency and customer satisfaction
Consultant of Training
New Icon Studio
2021.11-2023.08(2 years)
Responsibilities:
-Meeting the daily demands of regular customers and developing
new customers aligned with KPI monthly
-Customizing students with universities and programs that align with
their interests and goals,and creating a study plan for test preparation
and registration
-Responsible for online propaganda,including updating video clips on
Douyin and Xiaohongshu and checking student reviews
-Assessing teaching quality of teachers, organizing teaching and
researching meeting
-In charge of Group Training Courses at No.1High School in Xi’an
IELTS Trainer
New Channel International Education Group Limited
2019.08-2021.10(2 years)
Responsibilities:
-Group training for college students in Xi’an Jiaotong University and
Northwest A&F University annually
-Orchestrating reading courses of IELTS,TOEFL,and PTE, reading
and listening courses of TOEIC
-Responsible for Research Programs of the reading group,including
the latest trend of IELTS reading and updating topics monthly
-Video recording in Xi’an District for social publishing of school PR
channels
Chinese English Teacher
Royal International English Limited
2017.09-2019.03(2 years)
Responsibilities:
-In charges of Core Courses for Basic and Beginner level of Pearson
and Application Courses of Beginners and above
-Developing application courses
-Scheduling study plans and curriculum for CEE/ TOEIC students
-Preparing Royal Club activities monthly with foreign teachers
Management Trainee
Royal Caribbean Cruises
2016.06-2016.08(3 months)
Responsibilities:
-Interpreting and Translating for foreign guests
-Check-in services and guidance
Educational experience
Qingdao University of Science and Technology
English Studies for the Professions
2023.09-2024.07(a year)
Business English
2013.09-2017.06(4 years)
International Economy and Trade
2014.06-2014.09(4 months)
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