Pre-Sales Technical Support
25000 CNY~30000 CNY/Per month
Full-time
3～5 years
Refresh at 10 months ago
344 Views
9 Apply
Singapore, Germany, Chile, Korea
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Job responsibilities
As a Network Technical Support Specialist, you will provide technical support to customers and partner, focused on pre-sales test support, partner training and project implementation on H3C network products or solution, meanwhile you also need to be responsible for service delivery quality in coverage territory.
To be successful in this role, a motivated self-starter and self-learner is preferred, possess strong customer service and technical problem solving skills.
Main job duties:
1. Work with remote TAC and R&D team to conduct pre-sales test, POC and demonstration with the focus on Network and Wireless area;
2. Collaborate with TAC level 2 support team closely to solve the partner and customer’s technical issue and service request quickly.
3. Provide technical support to enterprise industry channel partner with the focus on Campus Network and Wireless area.
4. Empower channel partner’s technical service capability by managing and conducting company service process training, technical certification training, product training and technical workshop regularly.
5. Help to setup services process system (customer technical support, RMA process and project delivery process etc.) and services delivery quality in responsible countries by managing the service delivery of service partners.
Job Requirements
Job Requirements:
1, Korean, Chilean, German, Singapore local language/English;
2. Bachelor or associate degree in network essentials or related discipline, or equivalent work experience.
3. Experience on configuration and administration of Wireless products (Wireless LAN Controllers and Access Points), Wireless LAN Security (Authentication Techniques): WEP, WPA2/WPA3, LEAP, PEAP etc.
4. Holder of professional certificate, such as H3CNE/H3CSE，CCNP/CCIE, JNCIS/JNCIP HPE ASE and Aruba ACMP etc. is preferred.
5. Experience interacting with customer or in a client facing roler.
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