JONATHAN Resume

JONATHAN

Social Media and Website Manager

Male

39 y/o

Visual Design/Other media positions

Live in EI Salvador

Nationality Brazil

Summary

Multilingual professional with experience in customer service, digital content management, and online support in international companies. Proficient in handling communication and collaboration tools with advanced proficiency in English, Spanish, and native Portuguese fluency.

Work experience

Social Media and Website Manager

Asociacion Educacion para el Desarrollo - AEPS (El Salvador)

2017.05-Current

(8 years)

Managed all the organization’s social media and website content. Designed multilingual visual content using Photoshop, Illustrator, and InDesign. Transcribed podcasts and audiovisual content to text. Responsible for translating textual, visual, and audiovisual products. Taught Portuguese and English private classes to coworkers voluntarily.

Airport Customer Service Agent

Copa Airlines

2013.08-2015.02

(2 years)

Assisted passengers with check-in processes, ticketing, and baggage handling. Addressed issues regarding lost baggage, flight changes, missed connections, and other travel-related problems. Maintained effective communication with airline staff and ground crew to ensure smooth flight operations.

At Your Service Agent

São Paulo Airport Marriot Hotel (Brazil)

2012.06-2012.12

(7 months)

Attended and managed internal and external customer requests by phone, email, and chat. Provided assistance to guests with rooms, hotel facilities, and local areas of interest. Handled booking, cancellation, and modification requests as well as guest issues.