Otávio
Customer Service/Sales Representative
Male31 y/oPre-sales customer service/After-sales customer service/Telephone customer service/Network/Online Customer Service/Member/VIP Management/Customer Service SpecialistLive in BrazilNationality Brazil
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Work experience
Client Onboarding Specialist
Yakirox
2023.05-2024.09(a year)
Successfully guided clients through onboarding, providing multi-channel support (email, phone, chat) to resolve issues, answer questions, and ensure a
positive client experience.
Managed KYC procedures for customer accounts, ensuring compliance with AML regulations.
Verified and approved withdrawal requests, maintaining stringent document controls.
Sales Representative
Clinic Expert
2021.07-2022.10(a year)
Prospected and engaged customer leads through targeted cold calling.
Achieved sales targets by presenting and promoting aesthetic procedures and products.
Provided exceptional after-sales service, ensuring long-term customer satisfaction.
Educational experience
Cesumar University
English/Portuguese
2016.02-2020.12(5 years)
Literature Portuguese/English
Languages
Portuguese
Native
Spanish
Proficient
English
Proficient
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