Raphael
Analyst
Male39 y/oLogistics Follow-up/Logistics Network ManagementLive in BrazilNationality Brazil
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Work experience
Customer Service Analyst
DHL Express
2012.02-Current(13 years)
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Here’s a description for a DHL customer service agent for a CV:
DHL Customer Service Agent
As a dedicated Customer Service Agent at DHL, I consistently provided excellent support and assistance to both domestic and international clients. I efficiently handled inquiries related to shipping, tracking, billing, and delivery, ensuring a seamless and positive customer experience. My role involved resolving customer complaints, processing orders, and offering tailored solutions to meet individual needs, all while maintaining high levels of professionalism and courtesy. Additionally, I worked closely with logistics and operations teams to resolve any shipping issues and ensure timely and accurate deliveries. My strong communication skills, attention to detail, and problem-solving abilities contributed to fostering long-term customer relationships and improving overall satisfaction.
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Portuguese
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English
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