La contea Srl, Via di Camaldoli 5, Camaldoli (Poppi), Italy 52014 ▪ Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency. ▪ Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives. ▪ Developed and implemented strategies to enhance team performance, improve processes and increase efficiency. ▪ Optimised profits by controlling food, beverage and labour costs daily. ▪ Trained workers in every position, including food preparation, money handling and cleaning roles. ▪ Guaranteed compliance with food safety procedures and quality control guidelines.

We Road Srl, Viale Cassala, 30, Milano, Italy 20143 ▪ Utilised multilingual skills to communicate effectively with tourists and locals, breaking down language barriers. ▪ Resolved travel-related issues promptly, minimising disruption to tour schedules and maintaining high levels of customer satisfaction. ▪ Facilitated problem-solving and conflict resolution within groups, maintaining a harmonious travel experience. ▪ Maintained professional relationships with local guides, suppliers, and partners to enhance tour quality and authenticity.

Designed and delivered interactive lessons in english for students, fostering enthusiasm for the subject. ▪ Implemented behaviour management strategies to maintain a positive and productive classroom environment, promoting respectful interactions. ▪ Liaised with external agencies to support students with special educational needs, securing resources and interventions to aid their learning. ▪ Tailored teaching methods to accommodate diverse learning styles and needs, ensuring all students reached their full potential.

▪ Identifiedclearlearningobjectivesandspecifiedteachingmethods. ▪ Setcleartargetsforfutureimprovementsusingstudents'priorlevelsofattainment. ▪ Supportedschooladministrationbycontributingregularlytostaffmeetings. ▪ CoordinatedwithspecialeducationalneedsSENspecialiststoadaptlessonsforpupilswith specific learning requirements. ▪ Workedwithteachingassistantsbydirectinganddelegatingduties,preparingtimetablesand communicating individual learner needs. ▪ Attendedprofessionalseminarsusingknowledgetoimproveteachingmethodsandlearner comprehension.