Hotline Customer Support Specialist Customer Support (chat, phone, social medias) Client management & retention Conflict resolution & de-escalation Active listening & empathy Multitasking Crisis management (handling complaints,incidents) Outbound & inbound call handling CRM & support ticketing systems High stress tolerance & resilience Strong problem-solving skills Effective time management Attention to detail Adaptability in fast-paced environments Strong communication & interpersonal skills

Handled VIP clients, helping them resolve issues while keeping their loyalty and satisfaction high. Built strong relationships through personal support and quick problem-solving. Worked well under pressure, managing 10+ chats at once while providing great service. Developed excellent stress resistance, staying calm and efficient no matter the workload.

2022 Started as a Cashier-Administrator in a betting club, handling various customer interactions, including difficult clients, while maintaining a reputation for excellent problem-solving and customer service. Strong knowledge and passion for sports earned a promotion to Sports Analyst at the Moscow headquarters. In this role, analyzed and adjusted betting lines for major global sporting events, ensuring accuracy and competitiveness. Thrived in a fast-paced environment, combining analytical skills with deep sports expertise. Had to leave the position due to the outbreak of war in Russia.

An Automotive Maintenance and Repair Specialist is responsible for diagnosing, maintaining, and repairing vehicles to ensure their safe and efficient operation. This profession requires a strong understanding of vehicle mechanics, electrical systems, and diagnostic tools.