Developed and executed customer engagement strategies, increasing repeat orders and contract renewals. Managed partnerships with retailers and marketplaces (Ozon, Wildberries), improving product positioning. Analyzed sales data & customer insights to implement revenue growth strategies. Led cross-functional teams to enhance client experience and market reach. Key Achievements: ✔ +64% revenue growth, with 141% increase in specific sales channels. ✔ Launched a B2B ordering platform, boosting conversion rates by 27%. ✔ Secured a $16K strategic partnership with AB InBev Efes, generating PR exposure (RBC,Marie Claire). ✔ Improved customer retention & reduced churn by optimizing client support processes.

Managed enterprise clients (Aviasales, Rendez-Vous, ChefMarket), ensuring seamless integration of payment processing solutions. Drove upsell & cross-sell strategies, enhancing customer retention and revenue expansion. Collaborated with banks & internal departments to streamline financial operations. Key Achievements: ✔ Managed a client portfolio with $9.7M monthly turnover. ✔ Acquired key accounts, including Russian Red Cross & Tochka Bank, strengthening market position. ✔ Ranked Top 5 Sales Managers & 3x Best Manager of the Month.

Built long-term partnerships & sponsorships, ensuring funding for major industry events. Led negotiations with tech suppliers & corporate sponsors to expand industry outreach. Designed custom business proposals & presentations, increasing stakeholder engagement. Key Achievements: ✔ Expanded corporate partnerships, increasing event funding & participation. ✔ Co-authored “Systemic History: Country, Corporation, People” for AFK Sistema (MTS,Segezha Group). ✔ Enhanced sponsorship agreements, improving partner engagement & collaboration.

Managed enterprise SaaS subscriptions, optimizing customer onboarding & retention. Implemented CRM-driven analytics to reduce churn & boost contract renewals. Collected & analyzed client feedback, driving product & service enhancements. Key Achievements: ✔ Achieved 100% contract renewal rate. ✔ Reduced churn with personalized customer success strategies. ✔ Increased customer loyalty & engagement via data-driven decision-making.

Conducted cold sales of software solutions for customs and tax interactions. Negotiated with C-level executives to secure new contracts. Managed post-sale support, including technical assistance, cross-selling, and upselling. Key Achievements: ✔ Consistently overachieved sales targets (115-282%). ✔ Awarded "The Best Start" and "Product Choice Award" within the company. ✔ Developed a new sales strategy, exceeding monthly targets by 198% and quarterly by 100%. Led internal training sessions for colleagues.

Incomplete Higher Education